Performance Reporting Analyst, Command Center

• Data Analysis and Reporting

  • Conduct high quality, objective analysis to support performance optimization and strategic initiatives.

  • Collect, interpret, and evaluate Key Performance Indicators (KPIs) and related information to identify trends, issues, root causes, and potential problems while proactively recommending solutions that support performance optimization including process improvement.

    • Design and build reports, dashboards and visualizations that effectively communicate insights to stakeholders.
    • Present findings with clear, actionable recommendations to drive performance improvement.
    • Collaborate with cross-functional teams to support the execution and monitoring of recommended solutions.

  • Support ongoing operational and ad hoc reporting needs, by extracting and analyzing data to support government compliance, business reporting needs, and operational decision-making, etc.

• Helps to lead and contributes to strategic design, implementation, and management of roadmaps, strategic frameworks, and other continuous improvement initiatives within operations.

  • Partners with key stakeholders to identify opportunities, co-design solutions and implement continuous improvement initiatives with guidance from executive sponsors, subject matter experts, and cross-functional teams.
  • Collaborates with the IT and Corporate Analytics teams to define and develop business requirements for report optimization and enhancements.

• Cross-Functional Integration and Communication:

  • Work directly with cross-departmental team members to complete tasks, facilitate communication, and provide status updates.
  • Work with the project team, HMSA departments and external. partners to monitor, collect, communicate, and distribute information
  • Appropriately identify communication needs and timelines; Communicate analysis, assessments, recommendations and completed work product through professional written and oral reports and presentations.
  • Represent the Command Center department to internal and external partners when appropriate.

• Other duties.

  • On a regular, sustained basis, cooperates with other staff members both within and outside the department in the accomplishment of one's own job duties as well as assisting other in accomplishing theirs.
  • Assist with vendor management and evaluation.
  • Perform all other miscellaneous responsibilities and duties as assigned or directed.

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#LI-Hybrid

• Bachelor's degree and three (3) years of related work experience; or equivalent combination of education and related work experience.

• Strong oral and written communication skills.

• Strong organization and time management skills.

• Proficiency in issues identification, data collection, analysis, and interpretation.

• Intermediate proficiency in Microsoft Office applications. Including but not limited to Word, Excel (advanced functions), Outlook, and Power Point.