Performance Reporting Analyst, Command Center

Employment Type Full-time

Exempt or Non-Exempt Exempt

Job Summary Hybrid Work Environment - Must reside in Hawaii Pay Range: $59,000 - $116,000

Note : Individuals typically begin between the minimum to middle of the pay range

This position is responsible for developing, implementing, and monitoring/maintaining operational performance metrics, reports, and dashboards that support both regulatory compliance and informed business decision-making.

The role monitors performance across key operational areas such as claims processing and enrollment to identify risks and opportunities for improvement. Additionally, this role contributes to the collaborative development of strategic frameworks, roadmaps, and project plans aimed at continuously improving performance accuracy, efficiency, and overall operational effectiveness.

Minimum Qualifications

• Bachelor's degree and three (3) years of related work experience; or equivalent combination of education and related work experience.
• Strong oral and written communication skills.
• Strong organization and time management skills.
• Proficiency in issues identification, data collection, analysis, and interpretation.
• Intermediate proficiency in Microsoft Office applications. Including but not limited to Word, Excel (advanced functions), Outlook, and Power Point.

Duties And Responsibilities

• Data Analysis and Reporting

• Conduct high quality, objective analysis to support performance optimization and strategic initiatives.

• Collect, interpret, and evaluate Key Performance Indicators (KPIs) and related information to identify trends, issues, root causes, and potential problems while proactively recommending solutions that support performance optimization including process improvement.

• Design and build reports, dashboards and visualizations that effectively communicate insights to stakeholders.

• Present findings with clear, actionable recommendations to drive performance improvement.

• Collaborate with cross-functional teams to support the execution and monitoring of recommended solutions.

• Support ongoing operational and ad hoc reporting needs, by extracting and analyzing data to support government compliance, business reporting needs, and operational decision-making, etc.

• Helps to lead and contributes to strategic design, implementation, and management of roadmaps, strategic frameworks, and other continuous improvement initiatives within operations.

• Partners with key stakeholders to identify opportunities, co-design solutions and implement continuous improvement initiatives with guidance from executive sponsors, subject matter experts, and cross-functional teams.

• Collaborates with the IT and Corporate Analytics teams to define and develop business requirements for report optimization and enhancements.

• Cross-Functional Integration and Communication:

• Work directly with cross-departmental team members to complete tasks, facilitate communication, and provide status updates.

• Work with the project team, HMSA departments and external. partners to monitor, collect, communicate, and distribute information

• Appropriately identify communication needs and timelines; Communicate analysis, assessments, recommendations and completed work product through professional written and oral reports and presentations.

• Represent the Command Center department to internal and external partners when appropriate.

• Other duties.

• On a regular, sustained basis, cooperates with other staff members both within and outside the department in the accomplishment of one's own job duties as well as assisting other in accomplishing theirs.

• Assist with vendor management and evaluation.

• Perform all other miscellaneous responsibilities and duties as assigned or directed.