Perm Customer Service Associate - Service Centre (Insurance, Office Hours) #BLM

Jobs Responsibilities

• Attend to walk in customers and Financial Representatives, Insurance policy enquiries and servicing requests within established turnaround times.
• Provide clear and professional assistance on policy related matters; follow up promptly on cases that cannot be resolved during the initial interaction.
• Assess and handle customer feedback, appeals and minor complaints, coordinating with relevant stakeholders to achieve timely and appropriate resolution.
• Maintain a high standard of frontline customer service while ensuring transactions and servicing activities comply with established procedures and regulatory requirements.
• Support other customer touchpoints when required to ensure continuity of customer service.
• Participate in service improvement projects and provide operational support across different Service Centres or customer touchpoints as assigned.

Job Requirements

• Relevant experience in customer service, frontline servicing, contact centre or insurance operations would be advantageous.

Application Procedures

Interested candidates, please email your resume to:
Attention: Lynn Mak Ling Ling (CEI No. R1986990)
[email protected]
Recruit Express Pte Ltd (EA No. 99C4599)

We regret that only shortlisted candidates will be notified.