Permanent WFH: Onward_Customer Service Representative (Bilingual)

• Job Type: Full-Time
• Company Provided Machine
• Candidate must have a stable internet not lower than 50mbps (we have Telecommute Program, a certain amount will be reimbursed)
• Residing in NCR or nearby provinces only
• Graveyard schedule
• Can start ASAP

Title: Onward_Customer Service Representaive (Bilingual)

Position Summary:

We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team. In this role, you will be the main point of contact between our customers and producers. Responsibilities include handling inbound and outbound calls, responding to emails, and service inquiries, assisting with billing and policy servicing, and collecting underwriting documentation. The ideal candidate is organized, a strong communicator, able to multitask effectively, and works well in a team environment.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and other communication channels

• Provide accurate information about policies, billing, and coverage underwriting

• Assist customers with policy changes, renewals, and cancellations

• Support producers by collecting and verifying underwriting documentation

• Troubleshoot customer issues and resolve them in a timely and professional manner

• Maintain up-to-date knowledge of company products, services, and procedures

• Document all customer interactions and maintain accurate records in our system

• Collaborate with internal departments to ensure smooth service delivery

Qualifications:

• Proven experience in a similar role in the customer service industry.

• Strong Organizational skills.

• Excellent communication, and problem-solving abilities.

• Open to receive coaching and training.

• Proficiency in Microsoft Office, Excel, and OneNot