PERMIT TECHNICIAN

Description Of Work To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description. JOB SUMMARY : Provides technical support for the building inspection and permitting process. Assists customer’s inquiries, applications, and payment of permit fees. Assists with processing the city beer and wine and taxicab licenses, and schedules service order inspections to facilitate citizens getting their utilities.

Job Requirements

• Promptly and courteously responds to phone calls, answering questions accurately, making appropriate referrals to inspectors, and relaying messages to staff.
• Accurately enters and maintains building permit data to ensure easy retrieval of information and enable valid reporting.
• Accurately record building permit data to facilitate inspections, payment collections, utility hook-ups, etc.
• Perform typing, filing, process mail, and other duties to support smooth office operations.
• Consistently follow cash management processes as outlined by the Cash Management Policy and Procedures.
• Performs other related duties as assigned.

Minimum Qualifications Education and Experience:

• High school diploma or equivalent.
• Two (2) years’ experience in a related field.
• Or an equivalent combination of education and experience.

Knowledge, Skills And Abilities Requirements KNOWLEDGE REQUIRED BY THE POSITION:

• Knowledge of customer service policies and procedures.
• Knowledge of department accounting processes.
• Skill in the provision of customer service.
• Skill in analyzing problems and identifying solutions.
• Skill in establishing cooperative and productive working relationships.
• Skill in performing mathematical calculations.
• Skill in operating computers and other standard office equipment.
• Skill in Microsoft Office software (Microsoft Word and Excel).
• Skill in interpersonal relations.
• Skill in oral and written communication.

SUPERVISORY CONTROLS: The Construction Development Coordinator assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include the employee handbook. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related technical duties. Frequent interruptions contribute to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to provide technical support for the permitting process. Success in this position contributes to the efficiency of the permitting process.

PERSONAL CONTACTS: Contacts are typically with co-workers, architects, engineers, surveyors, contractors, property owners, and members of the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light and heavy objects.

WORK ENVIRONMENT: The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

Full time jobs are provided Benefits.

Benefit information can be found on the City's website https://mymarkiii.com/cityofrockymountnc/booklet/

01

What is your highest level of education obtained?

• No high school diploma
• High school diploma or equivalent
• Associates Degree
• Bachelor's degree or higher

02

Which of the following best describes your skill level in Microsoft Excel?

• No skill
• Beginner (create basic spreadsheets, create formulas using functions)
• Intermediate
• Advanced (create/edit macros, create Pivot Table and Pivot Chart)

03

Which of the following best describes your years of experience working in customer service providing a positive experience for the customers/public? To receive credit please list all of your customer service experience in the "Work Experience" sections of this application.

• Less than 1 year
• 1 - 3 years
• More than 3 years but less than 5 years
• 5 or more years

04

Which of the following best describes the training and experience you have communicating with external and/or internal customers? (Select all that apply)

• Communicate with Co-Workers
• Communicate with Managers
• Telephone contact
• Face to Face contact
• Answer routine questions
• Provide information about services or programs
• Defuse angry/upset customers
• Solve customer problems or complaints
• Make positive contributions in a team environment
• None of the above

05

Which of the following best describes your years of experience of general clerical work in an office setting which included typing, word processing or other generation of documents.

• No experience
• 1-3 years
• 3-5 years
• 5 or more years
• Required Question