Persistent Chat Engineer (CLT)

PROJECT: Enterprise Legal Hold Retention Solution

LOCATION: Charlotte NC1-025-05-03

Position Summary Persistent Chat Engineer

• Liaison with Security, Operations, Product, Engineering, Architecture and Vendors to manage product lifecycle, fixes, features and enhancements

• Workbook management through Product JIRAs

• Development of low level designs to meet bank requirements and security demands

• Deployment of low level environments

• Development of documentation and Hosting of training sessions to support the transition of new services into operations

• Advanced product testing

• Continual ownership for the accuracy and completeness of all technical documentation

• Active participation in review of requirements for technical feasibility

• Represent technical requirements for the deployment of new services

• Participate in regular requirements meetings to groom backlog and agree feature releases

• Ensure all non-Strategic Social and Chat products are decommissioned from the Enterprise.

Reason for Open Position Initial Engagement Will this role support a response to

a regulatory requirement? No

Primary Skill Agile tools (Jira) Secondary Skill Tertiary Skill Required Qualifications • Enterprise Level Engineering (preferably within financial institutions) [Must Have]

• Persistent Chat applications such as Mattermost / Rocket Chat hosted on Linux [Must Have]

• Red Hat Certified System Administrator (RHCSA) [Could have]

• MySQL DBA/Development Experience [Could have]

• Exceptional documentation and problem solving skills

• Tenacity and curiosity are key when developing new products.

• Extensive experience in cloud enabled Instant Messaging platforms (e.g. Symphony, Teams, Slack)

• Experience with the deployment of applications to Mobility frameworks incl. MAM and MDM.

• A team player with the ability to have individual accountability for deliverables

• A clear and unambiguous communicator, (methodical, disciplined, confident, critical thinker).

• Proficient in proactively identifying, mitigating and resolving risk