Personal Assistant / Administrator

Edstart is looking for an organised and proactive Personal Assistant / Administrator to support the Owner and help keep Head Office and franchise administration running smoothly. This varied part-time role suits someone who follows things through, keeps accurate records and is comfortable speaking with colleagues and franchisees.

KEY RESPONSIBILITIES

· Manage the Owner’s diary, arrange meetings and prepare relevant information in advance.

· Attend meetings when required, take clear minutes and track agreed actions.

· Answer calls, record messages and pass relevant details to the right person.

· Provide general administrative support, including correspondence, filing and information gathering.

· Request and follow up documents from franchisees, including insurance policies and central record information.

· Maintain organised records and flag missing or expiring documents to the appropriate manager.

· Follow up uniform, marketing and stationery orders with suppliers and colleagues.

· Collect and check timesheets for designated franchise areas, resolving missing information before submission.

· Help prepare for meetings and visitors, including refreshments and room setup.

· Handle confidential staff, franchise and business information with care.

WHAT WE ARE LOOKING FOR

Essential

· Strong organisation and attention to detail.

· Clear written and spoken communication.

· Confidence using email, calendars, spreadsheets and shared documents.

· Ability to prioritise tasks and follow up without repeated prompting.

· A professional, discreet and helpful approach.

Desirable

· Previous PA, office administration or franchise support experience.

· Experience maintaining compliance records or processing timesheets.

· A good understanding of CRM systems, including maintaining accurate records, updating contact information and tracking communications.

· Working knowledge of Xero, including processing invoices, recording expenses and maintaining accurate financial records.

The successful candidate will be dependable, comfortable with a varied workload and willing to take ownership of routine tasks so that managers can focus on their core responsibilities.