PERSONAL ASSISTANT & CONCIERGE SUPPORT

Role Overview

The Personal Assistant & Concierge supports senior management and family members within a Single-Family Office (SFO), delivering end-to-end administrative, operational, and lifestyle management services. This role demands discretion, strong organizational capability, and the ability to anticipate and respond effectively in a dynamic, high-touch environment. The incumbent serves as a trusted coordinator across executive, household, and personal domains.

Key Responsibilities

1. Executive & Administrative Support

• Provide comprehensive secretarial and administrative support to senior management and family members.
• Manage complex calendars, coordinate meetings and appointments, and ensure optimal time allocation.
• Handle correspondence, screen communications, and ensure timely follow-up.
• Maintain confidential records, files, and documentation with strict discretion.
• Process expenses, manage payables, and oversee statutory dues for family members.
• Perform ad-hoc administrative duties and special projects as assigned.

2. Concierge & Lifestyle Management

• Coordinate transportation and travel arrangements as required.
• Provide concierge services such as restaurant reservations, event tickets, personal shopping, and bespoke arrangements.
• Organize private engagements, events, and family gatherings, liaising with vendors and service providers.
• Manage personal errands, deliveries, and other lifestyle-related matters.
• Accompany family members to private engagements and activities when required.

3. Household & Property Oversight

• Coordinate and oversee residential property matters, including maintenance scheduling and vendor management.
• Liaise with household staff and third-party service providers to ensure smooth day-to-day operations.
• Monitor service quality, timelines, and cost controls across household vendors.

Requirements

• Bachelor’s degree or equivalent experience preferred.
• Relevant experience as a Personal Assistant or Executive Assistant, with exposure to luxury hospitality (e.g., five-star hotels), concierge services, family office settings, or other structured corporate/professional service environments, is highly preferred.
• Strong organizational and time-management skills with the ability to multitask and prioritize effectively.
• Meticulous attention to detail and high standards of accuracy.
• Demonstrated integrity, professionalism, and ability to handle confidential and sensitive matters.
• Excellent interpersonal and communication skills; personable and presentable.
• Proficient in Microsoft Office Suite and comfortable with digital tools and online booking platforms.
• Flexible and adaptable, with willingness to support beyond standard business hours when necessary.

Overall Mandate

This role is integral to ensuring seamless operational support and lifestyle management for the principals and their households. The successful candidate will combine administrative rigor with proactive service orientation, delivering reliability, discretion, and efficiency across all personal and executive matters.

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