Personal Assistant

We are looking for a reliable, organized, and service-oriented Airbnb Personal Assistant (PA) to manage day-to-day rental operations and ensure a smooth and positive experience for our guests.

Key Responsibilities

• Manage Airbnb reservations, calendars, availability, and guest bookings.
• Respond promptly and professionally to guest inquiries, requests, and concerns.
• Coordinate guest check-ins and check-outs and provide accurate instructions.
• Monitor property readiness before guest arrivals.
• Coordinate cleaning, laundry, maintenance, and repair services.
• Conduct or arrange property inspections to ensure cleanliness and quality standards.
• Address guest complaints and resolve operational issues efficiently.
• Coordinate with property owners, cleaners, maintenance personnel, and service providers.
• Update property listings, including descriptions, photos, amenities, and house rules.
• Track payments, expenses, deposits, and other property-related records.
• Maintain accurate reservation, guest, maintenance, and incident records.
• Monitor guest reviews and feedback and identify opportunities to improve guest experience.
• Handle last-minute changes, cancellations, emergencies, and other operational concerns.
• Ensure compliance with company policies, Airbnb requirements, and property rules.
• Perform other administrative and operational tasks as assigned.

Qualifications

• Experience in Airbnb, vacation rental, hospitality, property management, or customer service is an advantage.
• Strong organizational and time-management skills.
• Excellent attention to detail.
• Ability to multitask and work independently.
• Strong problem-solving and customer service skills.
• Comfortable using Airbnb and other online booking platforms.
• Flexible and willing to handle urgent guest concerns when necessary.
• Professional, reliable, and service-oriented attitude.

Why Join Us?

If you are organized, proactive, and enjoy providing excellent customer service while managing multiple tasks, we encourage you to apply and become part of our team!