Personal Assistant

If you're the person your friends call organized, read this.

This is the job that keeps everything else moving. Nothing ships, nothing gets answered and nothing gets counted without you. You'll also see how a brand actually works, the part of the business nobody teaches you in class: what a piece costs to make, what it sells for, and what's left.

WHAT YOU'LL DO

• Run the inbox: sort what comes in, answer customers, chase suppliers, and flag what actually needs the founder
• Handle orders end to end: pack, label, ship, send tracking, and sort out anything that goes missing
• Keep customers happy: answer questions on sizing, shipping and exchanges, in the brand's voice
• Keep the books straight: log every expense, match Shopify payouts, file receipts and invoices, and keep everything clean for the accountant
• Track inventory: count stock, update Shopify, and flag when a size is running low
• Receive production: check bulk shipments against the order, note anything wrong, and get it on the shelf
• Stay on suppliers and couriers: samples, timelines, delays, claims
• Keep the calendar: shoots, deliveries, deadlines, calls

WHO YOU ARE

• Organized by nature. You already run lists, folders and calendars for yourself
• Fast on email, and you write clearly and politely
• Comfortable in spreadsheets, and you pick up new software quickly. Shopify or bookkeeping experience is a plus, not a must
• Careful with numbers. A logged expense means an accurate one
• Trustworthy with private business information, and you keep it that way
• Able to work on your own once you know a task, and to say when something is unclear
• Based in or around the Greater Toronto Area and able to get to Oakville for packing and inventory days
• No degree or previous job required. If you're in school, we'll work around your timetable, and exam weeks are lighter by design

WHAT YOU GET

• Trips with us to the events we go to, flights and hotel covered. Past and planned: Art Basel in Miami, New York Fashion Week, and shoots and launches closer to home
• Pieces from every run
• Hours that fit around class, and lighter weeks during exams
• A real look at how a brand is run, from production and margins to customers, and a reference from a founder who can speak to what you actually did
• Room to grow with the brand as it gets bigger

HOW TO APPLY

No cover letter. Answer these three:

1. What tools do you use to stay organized, and how do you use them?

2. You open the inbox and there are 40 unread emails: customers, a supplier, and a bunch of junk. What do you do first?

3. How many hours a week can you commit, what does your class schedule look like, and what hourly rate are you looking for?

Send it to [email protected] with the subject line "Personal Assistant". We read everything.

Pay: $18.50-$20.00 per hour

Work Location: Hybrid remote in Toronto, ON