Personal Assistant - Operation Management

1. Daily Operations Oversight

• Monitor daily operations across:

  • hotel / short term rental units
  • front office / guest handling
  • housekeeping
  • maintenance / QC

• Ensure all operations are running according to company require standards

• Identify operational issues and ensure immediate action is taken

• Track daily operational performance and report to Superior

2. Issue Management & Resolution

• Act as the first point of escalation for operational issues, work closely with respective building PIC to solve the building

• Handle issues such as:

  • guest complaints
  • unit defects / maintenance issues
  • service failures

• Coordinate with relevant teams to resolve issues quickly

• Ensure issues are fully resolved and not repeated

3. Cross-Department Coordination (Operations)

• Coordinate between:

  • operations team
  • marketing
  • IT
  • Account
  • Business Development

• Ensure smooth communication and execution of tasks

• Follow up closely on unresolved operational matters

4. Task Tracking & Follow-Up

• Maintain daily task tracker for operational activities
• Ensure all tasks assigned by Director are completed
• Follow up persistently with teams to avoid delays
• Ensure no task is left unattended

5. Standard Operating Procedures (SOP) & Compliance

• Ensure teams follow company SOPs and operational standards
• Monitor service quality and consistency across all units
• Identify gaps in operations and suggest improvements
• Assist in implementing and improving SOPs

6. Vendor & Supplier Coordination

• Coordinate with vendors for:

  • maintenance work
  • equipment servicing
  • operational support services

• Ensure vendors deliver work on time and meet quality standards

• Follow up on ongoing service and maintenance issues

7. Property & Facility Management Support

• Oversee unit readiness:

  • cleanliness
  • maintenance condition
  • operational setup

• Ensure all units are ready for guest check-in

• Coordinate repair, replacement, and maintenance work

8. Reporting & Operational Updates

• Prepare daily / weekly operational reports for Director

• Highlight:

  • ongoing issues
  • recurring problems
  • operational risks

• Provide clear updates on status and resolution progress

9. Operational Improvement Initiatives

• Identify inefficiencies in operations

• Propose improvements to:

  • workflow
  • service quality
  • response time

• Support implementation of operational improvement initiatives

Benefits:

• Competitive salary and performance-based incentives & bonus.
• Language Allowance: RM400/month for candidates fluent in Chinese, English & Bahasa Malaysia.
• Opportunities for professional development and career advancement.
• Employee discounts on hotel/Airbnb stays.
• Health and wellness benefits.
• Friendly and collaborative work environment.
• Medical claim.
• Car subsidy.
• Parental allowance.
• Dental insurance.
• Professional development.
• Vision insurance.