PERSONAL ASSISTANT TO GENERAL MANAGER

About the role

We are looking for a highly organized, proactive, and professional Personal Assistant to the General Manager (PA to GM) to provide comprehensive administrative, organizational, and operational support to the General Manager of Holiday Inn. The Personal Assistant will act as a key point of coordination between the General Manager, hotel department heads, management team, colleagues, guests, owners, corporate offices, suppliers, and external stakeholders. This position requires excellent organization, communication, time management, discretion, and attention to detail. The successful candidate will be comfortable working in a fast-paced hotel environment, managing multiple priorities, handling confidential information, and ensuring that important tasks, meetings, follow-ups, and deadlines are effectively managed.

Key responsibilities

• Provide comprehensive administrative and executive support to the General Manager
• Manage the GM's calendar, appointments, meetings, travel arrangements, and daily schedule
• Prioritize incoming requests, correspondence, and appointments
• Prepare the General Manager for meetings by organizing agendas, documents, reports, and presentations
• Coordinate and schedule Executive Committee meetings, Department Head meetings, management meetings, and operational briefings
• Prepare meeting agendas, presentations, minutes, and action-point summaries
• Draft and proofread emails, letters, reports, presentations, announcements, and internal communications
• Compile and organize hotel performance reports, departmental reports, financial information, operational updates, and management presentations
• Arrange domestic and international business travel, accommodation, transportation, itineraries, and meeting schedules for the General Manager
• Handle confidential information relating to hotel operations, employees, finances, guests, commercial activities, and management decisions with discretion and professionalism

About you

• Bachelor's degree in Hospitality Management, Business Administration, Hotel Management, Secretarial Studies, Communications, or a related field
• Minimum 2–5 years of experience as a Personal Assistant, Executive Assistant, Executive Secretary, Management Coordinator, Hotel Coordinator, or similar role
• Experience in a hotel, resort, hospitality company, or international organization is highly preferred
• Previous experience supporting a General Manager, Hotel Manager, Managing Director, Director, or senior executive is a strong advantage
• Excellent English communication skills, both written and verbal
• Strong proficiency in Microsoft Office, Word, Excel, PowerPoint, Outlook, and Google Workspace
• Excellent calendar management, meeting coordination, documentation, and organizational skills
• Strong attention to detail with the ability to manage multiple priorities and deadlines
• Proactive mindset with the ability to anticipate the needs of the General Manager
• Ability to work under pressure in a fast-paced hotel environment