Personal Injury Coordinator

Company Overview:

Summit Spine and Joint Centers (SSJC) is a rapidly growing, multi-state Interventional Pain Management group practice providing integrated clinical, surgical, and imaging services. With clinic locations across Georgia, North Carolina, South Carolina, and Tennessee, our care teams include Integrated Pain Solutions in North Carolina and Savannah Pain Management in Georgia, all operating as part of the SSJC organization. As one of the largest single-specialty practices in the nation, we are committed to collaboration, high-quality patient-centered care, and supporting our teams as we continue to expand. We are seeking motivated, qualified professionals to join us in delivering exceptional care across our growing network.

Responsibilities:

• Adding personal injury and worker’s compensation new patients into EMR system
• Uploading referring provider and attorney information
• Adding new patients into Sales Force
• Calling and scheduling, rescheduling New Patients involved in injury-related accidents (MVA, Workers Comp, Slip & Fall)
• Sending attorney updates on clients' treatment and obtaining appointment approvals
• Tracking patient appointment(s) approvals and pending status within eCW
• Updating personal injury, liens, attorney and patient treatment status internal logs
• Sending and receiving signed lien forms from attorneys and patients
• Answering phones and responding to emails

Requirements:

• Minimum 1 year of experience working within healthcare
• Prior experience with PI strongly preferred
• Prior experience with eClinicalWorks preferred

The employee must communicate professionally, respectfully, and effectively with patients, visitors, clinicians, coworkers, and vendors, including in busy, demanding, or stressful circumstances. The employee must maintain professional composure and consistently perform assigned duties throughout the scheduled work period; manage routine workplace stressors and feedback without disrupting patient care, patient-facing operations, or coworkers’ work; and use established de-escalation and escalation procedures when appropriate. The employee must exercise sound judgment; maintain appropriate workplace boundaries; receive and respond to routine feedback and direction; protect confidential patient and business information; and address patient or workplace concerns through established supervisory and safety procedures. These functions are essential to the position.