Personal Insurance Customer Service Representative

Are you passionate about helping people protect what matters most?

Hardenbergh Insurance Group is seeking a service-oriented and detail-focused Client Services Representative (Personal Insurance) to join our growing team.

In this role, you'll support our Personal Insurance team by providing exceptional customer service, assisting clients with policy-related requests, and ensuring critical service needs are handled accurately and efficiently. You'll play an important role in creating a positive client experience while supporting the overall success of the agency.

Location : Marlton, NJ or Vineland, NJ

What You'll Do Client Support & Service

• Answer incoming calls and direct clients to the appropriate team members as part of the agency phone team
• Process client requests for evidence of insurance and related documentation
• Handle urgent mortgage company requests on behalf of clients
• Process client payments received by phone
• Assist clients with time-sensitive service requests when their Account Manager is unavailable
• Provide prompt, professional support while delivering an outstanding customer experience

Account Administration

• Maintain accurate client records within the Agency Management System in accordance with agency standards
• Navigate carrier websites and online systems to process client requests and obtain information
• Ensure compliance with agency procedures, carrier requirements, and regulatory guidelines
• Support department operations through special projects and assignments as requested by leadership

Operational Excellence

• Follow established departmental processes and workflows
• Maintain a high level of accuracy, organization, and attention to detail
• Identify and resolve issues proactively while escalating complex matters appropriately
• Contribute to a collaborative and client-focused team environment

Qualifications

• 0-3 years of insurance experience required
• Active New Jersey Property & Casualty Producer License required
• Proficiency in Microsoft Office (Outlook, Word, Excel, and related applications)
• Ability to navigate insurance carrier websites, systems, and databases
• Strong written and verbal communication skills
• Strong organizational and customer service skills
• Ability to analyze information, solve problems, and make sound decisions
• Ability to manage multiple priorities in a fast-paced environment
• Bilingual (Spanish) preferred

Why This Role?

• Great entry point into a growing insurance organization
• Opportunity to develop insurance knowledge and client service expertise
• Direct impact on client satisfaction and retention
• Exposure to a wide range of personal insurance products and carrier relationships
• Supportive team environment with opportunities for growth and advancement

Compensation & Benefits

• Remote on Fridays

Target Salary: $45,000 - $50,000 (commensurate with experience)

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Retirement Plan
• Paid Time Off
• Professional Development Opportunities