Personal Lines Customer Service Representative

Job Overview

Epic One Insurance Group, based in the charming town of East Dundee, Illinois, is renowned for its commitment to outstanding customer service and community-oriented values. We are currently seeking a Customer Service Representative who exudes a passion for delivering exceptional service in an on-site environment. As a valued team member, you will play an integral role in ensuring our clients receive unparalleled support and guidance. Daily, you will interface directly with policyholders, addressing inquiries and providing efficient solutions. Our team embraces a positive and inviting atmosphere, which is fostered by supporting each other and celebrating success at every turn. If you thrive in a customer-centric role and are eager to make a genuine impact, you're the perfect fit for our team. Join Epic One Insurance Group, where your contributions will be the cornerstone of our success, and help us continue our legacy of excellence in customer care. Apply today to embark on a rewarding journey with us!

Salary Range: $18.00 - $21.00 per hour

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Flexible Schedule

Requirements

Experience: At least 1-2 years of customer service experience, preferably in the insurance industry

Communication Skills: Exceptional verbal and written communication capabilities

Customer-Focused: A strong dedication to delivering outstanding service and solving client challenges

Problem-Solving: Ability to think critically and provide effective solutions

Organizational Skills: Must be detail-oriented and able to manage multiple tasks simultaneously

Technical Proficiency: Comfortable using insurance management software and general office applications

Team Collaboration: Ability to work well within a team and foster a positive work environment

Availability: Ability to work on-site at our East Dundee location with a flexible schedule

Responsibilities

Client Engagement: Provide exceptional service by ensuring customer inquiries are addressed promptly and efficiently.

Policy Management: Assist clients in understanding their insurance policies, making changes,

Issue Resolution: Handle and resolve client concerns and issues with a positive and proactive approach.

Renewal Processing: Manage policy renewals to ensure continuous coverage for clients.

Communication: Maintain clear and effective communication with clients to enhance their satisfaction and loyalty.

Record Keeping: Keep accurate records of client interactions and transactions.

Team Collaboration: Work closely with other team members to ensure a seamless and high-quality client service experience.