Personal Lines Insurance Customer Service Rep

Job Title

Personal Lines Insurance Customer Service Rep

Job Description

Madril Insurance is looking for a Personal Lines Insurance Customer Service Rep to join our growing company. This position will manage and service existing clients and prospects. The Personal Lines Insurance Customer Service Rep will also assist clients in developing a properly designed and executed insurance and risk management plan.

We value insurance professionals with strong customer service skills that have a passion for helping customers meet their insurance needs. The ideal candidate must have strong oral and written communication skills. Also, focus on building a relationship with clients.

Responsibilities

Order binders, process declarations, mortgagee request, certificates, ID cards, endorsements, and other related items; verify their accuracy; forward them to the client.

Provide day to day client service by anticipating clients’ needs and responding to client questions and issues in a timely manner.

Collects deposits or payments, or arranges direct bill options with carriers.

Communicates with clients and carriers by phone, fax, e-mail, mail and in-person visits.

Offer support and solutions to customers in accordance with the carrier’s customer service policies.

Actively grow in industry knowledge.

Maintain an operating knowledge of specific carrier coverage and eligibility.

Additional tasks as requested or as needed in order to provide excellent customer and account services.

Skills

Must be a personable, highly motivated, goal-oriented, and organized individual that is driven to achieve set goals.

Excellent organizational, time management and follow up skills.

Written, verbal, and interpersonal communication skills.

Great teamwork skills.

Fast-paced environment with the ability to handle multiple tasks.

Ability to explain complex issues and concepts effectively to non-insurance customers.

Requirements

High school diploma.

Must hold a Florida 4-40 insurance license, or be willing to achieve a license within 30 days.

Must be able to work full-time 40hrs Monday through Friday.