Personal Lines Team Lead

Who is Armour?

Armour Insurance is now a proud member of BrokerLink. As we grow together, we remain committed to the core values that define us through H.E.A.R.T.: Humble, Effective, Adaptable, Respectful, Transparent. These values shape how we serve our clients and support one another, fostering an inclusive and professional environment. We’re looking for individuals who share this mindset and are passionate about delivering exceptional service as part of Armour and BrokerLink.

What Will You Do?

As a Personal Lines Team Lead you will:

• Lead a team of Personal Lines Account Managers
• Provide the Team with direction and coaching to ensure the efficient handling of client files
• Provide ongoing coaching and mentoring to the team in the management of day-to-day business issues
• Analyze, develop, and implement efficient workflows by monitoring procedures and methods to help improve processes and results
• Provide coaching and performance feedback to Account Managers by reviewing reports, discussing options, and developing action plans
• Coach and develop the team to achieve Armour quality standards.
• Monitor and analyze service levels
• Foster staff development by assisting with the selection of staff, conducting performance evaluations, providing ongoing and effective feedback, identifying training opportunities and keeping staff informed of changes to policies and procedures
• Be accountable for the performance management of assigned staff
• Be available to work within the hours of 8:30 a.m. to 4:30 p.m, Monday to Friday.

Core Requirements

To be successful in this role, our minimum requirements are:

• A level 2 Alberta Insurance License
• Minimum of 5 years’ experience within an Insurance Brokerage
• Experience with Applied Systems (Epic)
• Leadership experience - including experience in performance management

Beneficial Skills

Your success in this role will be enhanced if you have:

• A CAIB or CIP designation
• Demonstrated organizational, analytical, and interpersonal skills
• Additional insurance licences and/or relevant experience

Why Join the Armour Team?

• Competitive base salary + generous commission structure
• Opportunities for career growth
• Comprehensive health, life, and critical illness benefit package
• Generous RRSP match
• Generous vacation and flexible wellness time
• Tuition reimbursement & gym/exercise program contributions
• Recognition programs (biweekly awards)
• Monthly catered lunches, quarterly outings, and annual retreats
• Rebate on insurance policies held with Armour

Diversity

Armour is actively committed to supporting diversity, equity, and inclusion. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and 2SLGBTQIA+ persons to apply.

Artificial Intelligence

As part of our recruitment process, Armour Insurance may utilize AI-supported screening systems to enhance the consistency and efficiency of candidate review. All hiring decisions are made by our Human Resources team.

Position Vacancy

This position does represent an active vacancy within our organization and is posted to recruit qualified candidates for current job openings.