Personal Operating officer

Job Summary

We are seeking a polished, organised, and highly dependable Personal Operating Officer to support the day-to-day operations of a premium skincare and aesthetics business in Ikoyi.

This is a dual-role position combining front desk/client management, administrative support, and personal assistance to the business owner. The ideal candidate should be warm and professional when dealing with clients, highly organised with administrative responsibilities, and comfortable handling confidential and personal tasks when required.

The successful candidate will serve as an important point of contact for clients while working closely with the owner to keep both business and personal activities organised and well-coordinated.

Key Responsibilities

Front Desk & Client Experience

• Welcome clients professionally and provide a warm, polished reception experience.

• Manage client appointments, bookings, confirmations, rescheduling, and cancellations.

• Receive and respond to client enquiries via phone, WhatsApp, social media, and other communication channels.

• Maintain an accurate and up-to-date appointment calendar.

• Follow up with clients regarding appointments, treatments, and outstanding requests.

• Ensure clients receive timely information about available services, schedules, and general enquiries.

• Handle client concerns professionally and escalate issues when necessary.

• Maintain a clean, organised, and welcoming front desk and reception area.

• Support a premium and professional client experience from arrival through departure.

Administrative Support

• Manage daily administrative activities and maintain proper records.
• Prepare documents, reports, schedules, and correspondence as required.
• Maintain organised digital and physical files.
• Assist with tracking payments, invoices, expenses, and other administrative records.
• Coordinate communication between the owner, clients, vendors, and service providers.
• Monitor appointments, meetings, deadlines, and important engagements. ⁠- Assist with basic inventory and supplies monitoring. ⁠- Support the smooth running of the business by identifying and following up on pending tasks.
• Social Media positing across Instagram, Tiktok and Linkedin.

Personal Assistant Responsibilities

• Provide day-to-day administrative and personal support to the business owner.

• Manage and coordinate the owner's personal and professional schedule.

• Assist with bookings, reservations, appointments, errands, and personal arrangements when required.

• Conduct occasional personal errands on behalf of the owner.

• Handle sensitive information and personal matters with discretion and confidentiality.

• Remind the owner of important meetings, appointments, deadlines, and commitments.

• Assist with organising both business and personal activities to ensure the owner's schedule runs efficiently.

• Take initiative in identifying tasks that require follow-up without waiting for constant instructions.

Candidate Requirements

• Minimum of OND/HND/Bachelor's degree in Business Administration, Office Administration, Mass Communication, or a related field.

• 2–4 years of experience in front desk, administrative support, executive/personal assistance, customer service, or a similar role.

• Previous experience working directly with a business owner, executive, entrepreneur, or professional is an advantage.

• Experience within the beauty, skincare, aesthetics, wellness, hospitality, luxury retail, or related service industry is highly desirable.

• Excellent spoken and written English.

• Strong customer service and interpersonal skills.

• Excellent organisational and time-management abilities.

• Proficiency in Microsoft Office, Google Workspace, WhatsApp, and other basic administrative tools.

• Comfortable managing calendars, appointments, messages, and multiple priorities.

• Strong attention to detail.

• Must be discreet and trustworthy when handling personal and confidential information.

• Must be presentable, well-groomed, courteous, and professional.

• Must be proactive and able to work with minimal supervision.

• Ability to remain calm and professional when dealing with demanding clients or unexpected situations.

What We Are Looking For

This position is ideal for someone who can confidently move between front desk/client service, administrative work, and personal assistance without losing attention to detail.

We are looking for someone who understands that working as a Personal Assistant is not simply about waiting for instructions.

The successful candidate should be able to anticipate needs, follow up on pending matters, keep schedules organised, communicate professionally, and ensure things are handled properly from start to finish.

How to Apply

• Interested candidates should send their CV to [email protected] with the subject line: PERSONAL OPERATING OFFICER - IKOYI

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