Personal Shopper

Job Description: Job Purpose

This role focuses on initiating and driving a specialist and personalized selection for exclusive customers in an in-store setting, actively contributing to maximizing customer satisfaction and fostering loyalty through tailored interactions and curated luxury experiences as a personal shopper.

Years of Experience

3-5 years retail experience of premium/lifestyle brands

Knowledge and Skills

Exceptional client service and relationship-building skills
Strong communication and interpersonal abilities

Keen attention to detail and impeccable presentation

Sales-driven mindset

Deep sense of client service and hospitality

Languages

English (Russian or Arabic is a plus)

Responsibilities: Functional Roles and Responsibilities

Understanding the unique preferences and desires of high-end customers in an offline setting, recommending a curated selection of luxury products to assist them in making informed and stylish purchasing decisions.
Analyzing the shopping behaviors of discerning customers in a face-to-face environment, delivering a superior standard of customer service through a highly personalized approach that caters to their luxury preferences.
Fostering and nurturing relationships with key luxury customers by offering them exclusive previews of new arrivals, access to premium promotions, and invitations to upscale events and activities hosted by Ounass.
Providing insights into the preferences and desires of luxury customers to assist the buying team in curating an opulent selection of products that meet the demands of the high-end offline market.
Ensuring the highest level of confidentiality regarding customers' personal information, strictly using this data for Ounass' exclusive offline services and adhering to the strictest data protection standards.
Maintaining a meticulously up-to-date database of exclusive luxury customers, including all relevant offline touchpoints to provide a seamless and personalized shopping experience.
Developing, growing, and solidifying relationships with luxury customers through offline interactions, contributing to the expansion of the Ounass Personal Shopping customer database, including referrals and fostering long-lasting, loyal clientele.

• Continuously monitoring and analyzing high-end offline market trends and competitors’ strategies to ensure Ounass remains at the forefront of luxury retail, providing customers with the latest and most exclusive luxury offerings.

Qualifications: Education/Certification and Continued Education

Education/Certification and Continued Education

• High School or "O" Levels