Pest Control Technician – Technical & Commercial

The Role We are looking for a Pest Control Technician with a strong customer and commercial focus to join our Pest Control team.

This is an exciting opportunity for someone who enjoys working with customers, solving problems and identifying opportunities to provide additional solutions. You will be responsible for delivering a high-quality pest control service while also developing strong customer relationships and identifying opportunities to grow our business.

Previous sales experience is not essential. We are particularly interested in people who are confident, personable, commercially minded and have the ambition to develop their sales skills alongside their technical expertise.

Key Responsibilities Pest Control

• Carry out professional pest control inspections, treatments and preventative services in line with company procedures and industry standards.
• Identify pest activity, risks and the underlying causes of infestations.
• Provide customers with appropriate advice and recommendations.
• Complete all required service reports, documentation and records accurately.
• Ensure all work is carried out safely and in accordance with company QSE requirements.
• Maintain professional standards of customer service at all times.

Customer & Commercial

• Build strong and professional relationships with customers.
• Understand the customer's needs and identify opportunities to provide additional pest control services.
• Identify potential new business opportunities during customer visits and communicate these to the relevant sales team.
• Where appropriate, discuss additional services and solutions directly with customers.
• Follow up on opportunities and support the conversion of leads into new business.
• Develop an understanding of the commercial side of the Pest Control business, including customer retention, additional services and revenue growth.
• Work closely with the Sales and Operations teams to maximise opportunities within the customer base.

What We're Looking For We are looking for someone who is:

• Customer-focused and enjoys dealing with people.
• Confident and comfortable having conversations with customers.
• Naturally curious and able to identify customer needs.
• Commercially minded and interested in developing sales skills.
• Comfortable identifying opportunities and making recommendations.
• Self-motivated and able to work independently.
• Organised and able to manage their own workload.
• A good communicator with the ability to build rapport quickly.
• Professional and trustworthy.
• Interested in developing their career within Pest Control and potentially progressing into a more commercial role.

Experience & Qualifications

• Previous Pest Control experience is desirable depending on the candidate.
• A background in customer service, field-based work, engineering, facilities management, maintenance or a similar environment would be advantageous.
• Previous sales experience is desirable but not essential.
• Full clean driving licence.
• Good IT skills and ability to complete electronic service records.

What We Offer

• Full training and ongoing development in Pest Control and commercial skills.
• The opportunity to develop both technical and sales capability.
• A clear career pathway within the Pest Control business.
• Competitive salary and benefits package.
• Company vehicle and equipment.
• Opportunity to earn additional rewards through commercial performance, subject to the company's incentive arrangements.

Career Development This role is particularly suited to someone who wants to develop their career beyond purely technical Pest Control.

For the right person, there could be a progression pathway towards roles such as:

Pest Control Technician → Commercial Pest Control Technician → Sales/Account Manager