Pet Pal (Merritt Island)

GENERAL STATEMENT OF RESPONSIBILITIES:

Pet Pals oversee the quality and care of animals at the Merritt Island Campus. Provide quality service, compassion, and animal information to customers both in person and over the phone. Ensure and maintain the standard that the animals’ stay will be as happy and comfortable as possible. Ensure the MIAC building, grounds and interior are kept up to the standards maintained outlined in BHS Policies and Procedures.

SPECIFIC DUTIES:

• To provide a clean, healthy, and safe environment, provide food and water, dog walking, scooping litter, minor grooming, and administering medication, for our guests during their stay.
• Maintain cleanliness of the facility; including suites, play areas (indoor and outdoor), lobby, grooming room, bathroom, food prep area, and retail areas.
• Keep suites clean throughout the day and make sure the guests are happy and healthy.
• Daily washing of dishes; blankets, toys, etc.
• Provide information to customers on operations.
• Assist in behavioral assessments with clients and guests.
• Ensure sure all floor areas are kept dry, and free of hoses and other cleaning tools throughout the facility.
• Empty all waste containers and mop buckets and put them in the proper area.
• Check in all guests and ensure proper placement.
• Keep outside play areas neat and clean, free of litter, and make sure all feces is cleaned from the yard.
• Answer radio and assist staff with clients and guests coming into and departing the facility.
• Be aware of any issues such as behavioral , injury or sickness, or any other problems that arise and report the same.
• Perform any other duties as assigned or specified by the Manager.

POSTION REQUIREMENTS:

Experience:

• Customer Service
• Prior work in a shelter or boarding facility preferred
• Prior animal handling preferred

Skills:

• Must be able to follow directions.
• Time management is essential.
• Able to work in a fast-paced, team environment.
• Must be detail-oriented, problem-solving individual who can easily follow written directions and who can express themselves in a clear and concise manner both verbally and in writing.
• Must maintain emotional control during stressful situations, last-minute schedule changes, changes in care instructions, extreme weather, emergencies, etc.
• Frequent standing, brisk walking, lifting of heavy guests, and potentially dealing with guests that jump up and have poor manners.

Uniforms:

• Scrub top or BHS T-shirt.
• Jeans, slacks or scrub pants (no tears, rips, or stains).
• Closed-toed shoes with non-skid, rubber-soled shoes (NO clogs or Crocs®).
• Name tag (Provided).