Pet Resort General Manager

We are seeking an experienced, motivated, and hands-on Pet Resort Manager to oversee the daily operations of a busy, full-service pet care facility. This position is ideal for someone who has a genuine passion for animals, enjoys leading a team, and takes pride in delivering exceptional customer service.

The ideal candidate is a strong leader who can balance the needs of pets, employees, and customers while maintaining a safe, positive, and efficient environment. We are looking for someone who takes ownership of their responsibilities, leads by example, and is excited about helping a business and its team continue to grow.

Key Responsibilities

Operations & Pet Care

• Oversee daily operations, including dog daycare, overnight boarding, grooming, and other pet care services.
• Ensure the highest standards of pet safety, cleanliness, health, and overall care.
• Maintain a safe, organized, and efficient facility.
• Monitor daily operations to ensure company policies and procedures are consistently followed.
• Respond professionally and effectively to emergencies, operational challenges, and customer concerns.

Team Leadership & Development

• Lead, motivate, and support a team of pet care professionals.
• Assist with hiring, onboarding, training, scheduling, and employee development.
• Establish clear expectations and hold team members accountable for performance.
• Provide ongoing coaching, constructive feedback, and recognition.
• Foster a positive, team-oriented culture built on communication, accountability, and exceptional pet care.
• Lead by example and remain actively involved in daily operations.

Customer Experience

• Ensure exceptional customer service and a welcoming environment for pets and their owners.
• Build and maintain strong relationships with customers.
• Resolve customer concerns promptly and professionally.
• Support customer retention and help create a consistently positive experience.
• Ensure clear and effective communication between team members and pet parents.

Business Performance

• Take ownership of facility performance, including revenue growth, labor management, and operational expenses.
• Monitor key performance indicators and identify opportunities for improvement.
• Support initiatives to increase customer satisfaction, retention, and overall business growth.
• Work closely with leadership to achieve operational and financial goals.
• Manage staffing and resources to maintain efficiency without compromising the quality of pet care.

Qualifications

• 3–5 years of management experience, preferably in pet care, hospitality, or another customer-focused industry.
• Previous experience in dog daycare, boarding, veterinary care, or another animal care environment strongly preferred.
• Demonstrated ability to lead, coach, and develop a team.
• Strong communication, organizational, and problem-solving skills.
• Ability to make sound decisions in a fast-paced environment.
• Strong customer service skills and a commitment to providing an exceptional experience.
• Understanding of business operations, scheduling, labor management, and financial performance.
• Positive attitude, strong work ethic, and willingness to lead by example.
• Flexibility to work weekends and holidays as needed.
• Ability to work in a physically active environment, including standing for extended periods and lifting up to 40 pounds.

Benefits

• Competitive compensation
• Bonus opportunities
• Medical, dental, and vision insurance
• 401(k) with employer matching
• Paid time off
• Opportunities for professional development and career growth

Who We're Looking For

We're looking for more than someone who can manage a schedule or oversee daily tasks. We want a leader who genuinely cares about people and pets, takes initiative, and understands the importance of building a strong team.

The right person will be comfortable jumping in wherever needed, addressing challenges head-on, and creating an environment where employees feel supported, customers feel confident, and pets receive exceptional care.

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Professional development assistance
• Vision insurance

Experience:

• Management: 2 years (Required)

Work Location: In person