Pet Resort Manager

Resort Manager | Lead a Team That Makes a Difference Every Day in Sydney's North West

Resort Manager | Lead a Team That Makes a Difference Every Day
Sydney's North West $120,000 + Super (Higher Salary Available for Exceptional Candidates)
Full-Time Permanent Opportunity

This is a rare opportunity to combine your leadership, operational and commercial expertise with your genuine love of animals. Join a thriving pet resort where you'll lead a dedicated team, oversee day-to-day operations and play a key role in creating a safe, fun and welcoming environment for both pets and their owners.
Every day, you'll help ensure furry guests receive the highest standard of care while leading a passionate team committed to making every stay a positive experience.
About the Role
As Resort Manager, you'll take ownership of the overall success of the resort, balancing people leadership, operational excellence, customer satisfaction and financial performance.
You'll lead a team of animal care and customer service professionals, ensuring every pet receives exceptional care while delivering an outstanding experience for their humans too.
This is a hands-on leadership role suited to someone who enjoys leading by example and making a genuine impact.
What You'll Be Doing

• Lead the day-to-day operations of the resort, ensuring exceptional service, operational efficiency and high animal welfare standards.
• Manage, coach and develop a team of animal care and customer service professionals.
• Oversee budgets, rostering and business performance to drive strong commercial outcomes.
• Deliver an outstanding experience for both pets and their owners, building long-term customer loyalty.
• Ensure a safe, clean and enriching environment for all animals in care.

About You
You are an experienced leader with a passion for customer service, team development and animal welfare.
You'll Bring:

• Leadership experience within hospitality, operations, animal care or a service-based environment.
• Strong people management and coaching skills.
• Commercial acumen, including budgeting and operational performance management.
• Excellent communication, organisational and problem-solving abilities.
• A hands-on approach and ability to thrive in a fast-paced environment.
• A genuine love of animals and commitment to delivering exceptional customer experiences.

Highly Regarded:
Experience within animal care, pet services or veterinary environments.
Experience managing a resort, accommodation facility or similar operation.
Qualifications in Business, Management, Hospitality, Animal Studies or Veterinary Nursing.
What's on Offer?
Lead a unique business where no two days are the same.
Work with animals every day.
Join a passionate and dedicated team.
Salary package of $120,000 + Super.
Opportunity to make a real difference in the lives of pets and their owners.
Supportive leadership and a well-established operation.

If you're an experienced manager looking for a role where you can combine commercial leadership, exceptional customer service and genuine animal care, we'd love to hear from you.
Apply now and help create unforgettable experiences for pets and their people.