Pet Store Retail Assistant

About Us

At Heads Up For Tails, our aim is to create and curate innovative products and services that bring joy to pets and their families. Retailing via our 110+ stores across 18 cities in India, and through our website (www.huft.com), we offer over 500 India-first category defining products. These pioneering offerings have solidified HUFT as a market leader in the pet care category and a trusted destination for pet parents nationwide. We are more than just a brand; we are a purpose-driven movement dedicated to enhancing the lives of pets. Our commitment to innovation, empathy, and a customer-centric approach sets us apart in the pet care industry.

Now, Heads Up For Tails is excited to embark on a new journey in Singapore, sharing our innovative spirit with a fresh community of pet lovers. We are committed to providing the same warmth and specialised care that has made us a cherished brand among pet parents.

Why Should You Join us?

As we expand into Singapore, we're tapping into a vibrant growth opportunity in the global pet care market, aiming to make Heads Up For Tails (HUFT) the premier destination for pet parents. With 16 years leading innovation in pet care, we're excited to build a team in Singapore that shares our passion for meeting the unique needs of digital-first pet parents. Join us in shaping the future of pet care in Singapore and beyond, leveraging our experience to create unparalleled value for pet families.

Position Summary

The Store Assistant is responsible for supporting the Store Manager in the daily operations of the store. The role involves enhancing customer satisfaction, ensuring store upkeep and visual standards, maintaining stock levels, and engaging effectively with customers. The Store Assistant helps to foster a welcoming and positive environment for both customers and their pets.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Maintain outstanding store condition and visual merchandising standards, reflecting HUFT’s brand values and product quality
• Maintain a fully stocked store, anticipating customer demand and in trend product preferences
• Ascertain customers’ needs and wants
• Recommend and display items that match customer needs
• Welcome and greet customers with a friendly and warm attitude
• Manage point-of-sale processes
• Actively involved in the receiving of new shipments and checking inventory
• Keep up to date with product information
• Accurately describe product features and benefits to enhance customer experience
• Follow all companies’ policies and procedures, upholding the company standards and service excellence

Qualifications, Skills and Competencies

• Proven working experience in retail sales
• Basic understanding of sales principles and customer service practices
• Excellent Communication Skills
• Customer service focused
• Team player will the support other staff members and engaging in a collaborative culture
• Animal Lover Preferred, with a genuine enthusiasm for enhancing the lives of pets and their pet parents