Pet Store Supervisor

Company Overview:

Established in 2018, is a fast-growing pet grooming services provider and pet supply retailer in Halifax. We offer professional pet grooming services alongside in-store and online sales of pet food, supplies, and accessories, serving a diverse local community of pet owners.

Position Details

​​Position Title: Pet Store Supervisor

​​Employment Type: Permanent, Full-time

​​Hours: 40 hours per week

​​Wage: $30.00 per hour, plus overtime pay as per provincial regulations

​​Language Requirement: English

​​Work Location: 6260 Quinpool Rd., Halifax, NS

Job Duties and Responsibilities

​​Supervise and coordinate the daily work of retail associates, reception/cash staff, and grooming support staff to ensure smooth operations across both pet grooming services and retail sales.

​​Oversee grooming appointment flow, including customer check-in, pick-up/drop-off, waiting area management, and coordination between groomers and front-desk staff.

​​Prepare weekly and shift schedules based on store traffic patterns and grooming booking volume; assign duties related to customer service, cashiering, stocking, online order fulfillment, and receiving.

​​Handle escalated customer inquiries, concerns, and complaints related to grooming services and retail purchases, including service expectations, scheduling issues, and product concerns, and ensure timely resolution.

​​Authorize payments, refunds, exchanges, discounts, and returns in accordance with company policies; oversee cash handling, POS procedures, and daily reconciliation.

​​Monitor inventory levels of pet food, treats, toys, grooming tools, and care products; coordinate ordering, receiving, cycle counts, and accurate shelf stocking.

​​Communicate with suppliers regarding purchasing, deliveries, and product availability; verify deliveries against invoices and ensure proper storage.

​​Ensure cleanliness, hygiene, and safety standards are maintained throughout retail areas, grooming spaces, bathing stations, and shared customer areas, following company procedures and pet safety guidelines.

​​Support sales growth by implementing merchandising plans, seasonal promotions, upselling and cross-selling, and recommending grooming services, add-ons, memberships, or service packages.

​​Oversee basic e-commerce operations, including product listing updates, online order processing, in-store pickup coordination, shipping, and after-sales support.

​​Assist with hiring, onboarding, and training new staff in areas such as customer service, product knowledge, basic pet safety awareness, sanitation practices, and POS procedures; monitor staff performance and attendance.

​​Make day-to-day operational decisions to ensure efficient store operations and high levels of customer satisfaction.

​​Prepare and submit operational reports related to sales performance, inventory status, staffing, scheduling, and customer feedback for management review.

Qualifications

​​Education: Completion of secondary school required.

​​Experience:

​​At least 1–2 years of experience in retail, customer service, or pet-related services required.

​​Experience in a supervisory, lead, or senior role is preferred.

​​Experience in a pet grooming, veterinary, or service-based environment is considered an asset.

Benefits

​​Employee discount on pet products and grooming services

​​Flexible scheduling

Job Type: Full-time

Pay: $22.00 per hour

Expected hours: 30.0 – 35.0 per week

Work Location: In person