Pet Supplies Sales Associate

Job Summary: The Sales Associate provides excellent customer service by assisting shoppers with product selection, sharing knowledge about pet care, and maintaining store cleanliness and organization.

Duties/Responsibilities:

• Greets and assists customers with product recommendations and pet care advice.
• Maintains clean, safe, and well-stocked sales floor areas.
• Cleaning and handling of birds
• Monitors and replenishes merchandise displays.
• Provides accurate information about promotions, loyalty programs, and store policies.
• Works closely with team members to ensure a seamless customer experience.
• Assists with customer returns, exchanges, and problem resolution.
• Supports the register area when needed.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Strong communication and customer service skills.
• Positive and welcoming approach toward people and pets.
• Eager to learn about products and pet care.
• Team player with accountability to both customers and coworkers.
• Ability to handle multiple customer needs simultaneously.

Education and Experience:

• High school diploma or equivalent preferred.
• Prior retail or customer service experience a plus.

Physical Requirements:

• Prolonged periods of standing and walking.
• Ability to lift up to 30 pounds at times.
• Bending, reaching, and climbing ladders as needed.
• Ability to work nights, weekends, and holidays on a rotating basis.

Core Values Statement: We expect every Sales Associate to uphold our values: positivity toward people and pets , a drive to be eager to learn , a commitment to teamwork , and a strong sense of accountability in providing the best service to our customers and care for pets.