Pharma Medical Representative (Non- Feild)

Department

Pharmacy & Wellness Solutions

Location

Noida, India | Onsite

Employment Type

Full-time

Reporting To

Pharma Lead

Working Days

6 days a week (Rotational shifts)

Experience Required

Freshers

Qualification

B.Pharm

About the Role

The Patient Care Pharmacist (MR) will handle customer calls to understand healthcare and medicine-related needs and provide accurate, empathetic support. The role requires knowledge of medicines, prescriptions, dosage, and basic drug interactions and their effects on the body.

Responsibilities include addressing prescription queries, conducting medicine-related research, maintaining customer records, and ensuring a consistent customer experience.

Key Responsibilities

● Handle customer calls and understand their healthcare and medicine-related

requirements.

● Provide accurate information related to medicines, prescriptions, and dosage in accordance with defined guidelines.

● Apply knowledge of basic drug interactions and their potential effects on the body.

● Support prescription-related queries and activities.

● Conduct relevant medicine and prescription-related research as required.

● Maintain accurate and updated customer and prescription records.

● Communicate with customers professionally, clearly, and empathetically.

● Resolve customer queries and escalate concerns when required.

● Complete assigned responsibilities accurately and within defined timelines.

Skills & Knowledge

● Good understanding of medicines, prescriptions, and dosage.

● Basic understanding of drug interactions and their effects on the body.

● Strong verbal and written communication skills.

● Ability to explain medicine-related information clearly and effectively.

● Good customer-handling and problem-solving skills.

● Strong listening and interpersonal skills.

● Empathy and a patient-first approach.

● Strong attention to detail and accuracy.

● Comfortable working with computers and digital systems.

Key Success Metrics / KPIs

● Quality and effectiveness of customer interactions.

● Accuracy of medicine and prescription-related information.

● Customer query resolution and overall customer experience.

● Accuracy and timeliness of customer and prescription records.

● Timely completion of assigned responsibilities.

What We’re Looking For

● B.Pharm graduate with a strong foundation in medicine-related concepts.

● Customer-first approach with professionalism and empathy.

● Clear and confident communication skills.

● Strong ownership and attention to detail.

● Ability to learn, adapt, and incorporate feedback.

● Ability to collaborate effectively within a team.

About SayaCare

SayaCare is a fast-growing e-health company that makes healthcare simple, affordable, and easy to access. We combine technology with trusted healthcare services to help customers get the medicines and wellness products they need. We believe in teamwork, learning, and always putting our customers first.