Pharmacist Call Center

Company Description El Ezaby Pharmacy is Egypt’s leading provider of health and personal care products, growing from a single pharmacy in 1975 into a major healthcare corporation. With nearly four decades of experience, the group operates a nationwide network of more than 500 branches and multiple warehouses. El Ezaby has redefined pharmacy practice in Egypt by introducing innovative operational models and services such as home delivery, patient consultation, and health awareness initiatives. The company invests heavily in a dedicated development center, where highly qualified professionals train pharmacists and staff to meet global standards. Team members are supported to grow their skills and are recognized as trusted sources of healthcare advice for the communities they serve.

Role Description The Pharmacist Call Center role is a full-time, on-site position based in Cairo, Egypt. The pharmacist will respond to incoming calls from patients and customers, providing professional medication counseling, dosage guidance, and clarification on prescriptions and over-the-counter products. Daily responsibilities include reviewing patient inquiries, explaining potential side effects and drug interactions, and ensuring safe and appropriate medication use in line with internal protocols and national regulations. The role also involves documenting call details, updating patient records as needed, following up on complex cases, and coordinating with branches and other departments to resolve issues. The pharmacist will contribute to health awareness initiatives, uphold high service standards, and support continuous improvement of call center processes.

Qualifications

• Licensed pharmacist with a Bachelor’s degree in Pharmacy from an accredited institution; eligibility to practice pharmacy in Egypt.
• Strong clinical knowledge of medications, indications, contraindications, side effects, and drug interactions.
• Excellent verbal communication skills in Arabic and good command of English; ability to explain medical information clearly and empathetically.
• Customer service and call center skills, including active listening, problem-solving, and handling high call volumes professionally.
• Attention to detail and accuracy in interpreting prescriptions, documenting calls, and following standard operating procedures.
• Proficiency with computer systems and call center software; ability to learn new digital tools and databases quickly.
• Team-oriented mindset, reliability in shift work, and commitment to ethical, patient-centered care.
• Previous experience in community pharmacy, clinical pharmacy, or call center environments is an advantage.