Pharmacy Account Manager

An established and growing consumer health business is looking for an experienced Pharmacy Account Manager to take ownership of a portfolio of key pharmacy customers.

This is a commercially focused role with genuine account ownership, combining national account management, customer strategy, joint business planning and P&L responsibility. You’ll work closely with major pharmacy customers to identify growth opportunities, strengthen distribution and market share, and build mutually beneficial long-term partnerships.

Working cross-functionally with Marketing, Category, Operations and Demand Planning, you’ll play an important role in translating customer and category insights into commercially effective plans.

You’ll be responsible for:

• Own and develop relationships across a portfolio of key pharmacy accounts.
• Deliver sales, distribution, market share, volume and profitability targets.
• Develop and execute customer strategies and Joint Business Plans.
• Lead commercial negotiations, including trading terms and promotional activity.
• Use customer, sales and category data to identify opportunities and provide recommendations.
• Manage account P&Ls, including promotional investment, rebates and ROI.
• Lead regular customer business and range reviews.
• Partner with Marketing to develop effective customer and channel activation plans.
• Work closely with Demand Planning and Operations to improve forecasting and promotional planning.
• Build a strong understanding of customer strategies, category dynamics and emerging opportunities.

What we’re looking for: You’ll be an established Account Manager with a strong commercial mindset and experience managing complex retail customers.

Ideally, you’ll bring:

• 5+ years' experience in National Account Management or a comparable commercial role.
• Experience within pharmacy, consumer health, VMS, FMCG or another retail-led consumer category.
• Strong P&L ownership and commercial acumen.
• Demonstrated experience developing customer strategy and Joint Business Plans.
• Confidence negotiating trading terms and influencing senior customer stakeholders.
• Experience with forecasting, promotional planning and range reviews.
• Strong analytical capability, with the ability to turn sales and category data into commercial actions.
• A collaborative approach and the ability to work effectively across Marketing, Category, Supply Chain and Operations.

Direct pharmacy and/or VMS experience would be highly regarded, but we’re equally interested in commercially strong FMCG candidates with relevant account-management experience and an understanding of sophisticated retail environments.

The Opportunity This is an opportunity to take meaningful ownership of strategically important customers within a growing consumer health organisation, with visibility across both commercial and brand strategy.

You’ll join an experienced commercial team and have the autonomy to develop customer relationships, identify growth opportunities and influence how the business continues to develop its pharmacy channel.

*Should this opportunity be of interest to you click on the APPLY button above or contact Hannah Bulmer at Blackbook Executive on (03) 9823 7408 if you would like to discuss further.

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