Pharmacy Assistant

Job Summary

The Pharmacy Counter Assistant plays a key role in delivering safe, effective, and patient-focused services within a busy community pharmacy. The post-holder will provide professional counter services, support the dispensary team, and contribute to the efficient day-to-day running of the pharmacy.

This position requires prior experience in a fast-paced retail community pharmacy environment and relevant accredited qualifications.

Key Responsibilities

• Provide a professional, welcoming, and efficient service to patients and customers.
• Safely sell and supply over-the-counter medicines in line with current legislation and pharmacy protocols.
• Use appropriate questioning techniques to assess patient needs and identify when referral to the pharmacist is required.
• Process prescriptions for collection and assist in managing workflow within the dispensary.
• Support the delivery of pharmacy and NHS services by signposting patients appropriately.
• Handle transactions accurately and maintain cash control procedures.
• Assist with stock control, including receipt of deliveries, date checking, rotation, and reducing wastage.
• Maintain confidentiality and comply with data protection and safeguarding requirements.
• Ensure the pharmacy environment remains clean, organised, and compliant with regulatory standards.

Essential Requirements

• NVQ2 Accredited Medicines Counter Assistant (MCA) qualification.
• Proven experience working in a busy retail community pharmacy.
• Strong communication and interpersonal skills.
• Excellent attention to detail and ability to work accurately under pressure.
• Sound understanding of the responsible sale of medicines and when to refer to the pharmacist.

Desirable Skills and Attributes

• Ability to prioritise workload effectively in a fast-paced environment.
• Confident in handling customer queries and managing challenging situations professionally.
• A team-oriented approach with a positive and proactive attitude.
• Commitment to delivering high standards of patient care.

Training and Development

Ongoing training will be provided to ensure continued professional development and compliance with pharmacy standards and regulatory requirements.

Job Type: Full-time

Pay: £12.71-£13.50 per hour

Benefits:

• Free flu jabs
• Store discount

Application question(s):

• Please confirm that you hold an NVQ Level 2 accredited Medicines Counter Assistant (MCA) qualification. Can you provide details of the awarding body and the year achieved?
• Do you have experience working in a community pharmacy in the United Kingdom? If so, how many months/years?

Work Location: In person