Pharmacy Associate

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. They operate within Board of Pharmacy Regulations.

Job Responsibilities

• Communicates with customers via inbound and outbound, manual and/or automated calls

• Assesses customer

• need for additional products/services

• compliance with physician orders

• Answers questions and provides customer education regarding products/services

• Document calls and enter customers' orders in computerized record keeping system

• Verifies and updates demographic information such as address and telephone number

• Meet specific performance objectives related to number of calls handled, orders processed, time on call, time entering information, etc.