Pharmacy Automation Support Technician

Job Overview

The Opportunity: Build technical skills. Solve real problems. Work with advanced pharmacy automation. This is a hands-on technical career for someone who likes figuring out how things work. You will learn to install, troubleshoot, maintain, and support pharmacy automation systems that combine computers, software, networking, electronics, and mechanical equipment. You will work directly with customers, experienced technicians, sales, operations, and product specialists while building skills that can lead to more advanced field service, technical support, training, and product roles.

What You Will Do

· Install and help bring pharmacy automation equipment into production at customer locations.

· Troubleshoot and repair mechanical, electrical, computer, software, and basic networking issues - both remotely and on-site.

· Use available technical resources and work with experienced team members to solve difficult customer problems quickly.

· Train pharmacy staff on the safe and effective operation of automation equipment and software.

· Provide phone, email, and remote-desktop support to customers and field technicians.

· Perform preventive maintenance, inspections, repairs, upgrades, and equipment configuration.

· Work with software, engineering, vendor partners, Sales, Operations, and other technical teams to resolve issues and improve products.

· Assist with product demonstrations, new-product introductions, customer implementations, and technical training.

· Maintain clear service, installation, and activity documentation and communicate regularly with technical management.

· Continue learning through manufacturer training, online courses, field experience, and mentoring.

· Represent Noritsu professionally and build strong relationships with customers and partners.

Who We Are Looking For

We are interested in ability, curiosity, and drive - not just years of experience.

· Naturally curious and enjoys troubleshooting, fixing, building, or taking things apart to understand them.

· Comfortable with computers and interested in learning Windows, networking, software interfaces, electronics, and electro-mechanical systems.

· Good communicator who can explain technical information clearly and treat customers professionally.

· Self-motivated, dependable, organized, and willing to ask questions and learn from experienced teammates.

· Comfortable using hand tools and learning to use electrical test equipment and read basic schematics.

· Willing to travel, including occasional air travel, and work overtime when customer needs require it.

· Valid driver's license and a driving record that meets company requirements.

Education & Experience

We encourage candidates with different technical backgrounds to apply. Relevant experience may come from school, military service, internships, technical hobbies, help-desk work, electronics, automotive/mechanical work, robotics, manufacturing, field service, pharmacy technology, or other hands-on technical environments.

· High school diploma or equivalent required.

· Technical school, associate degree, bachelor's degree, industry certification, or related hands-on experience is helpful but not required for every candidate.

· Prior experience with field service, remote technical support, Windows/networking, electro-mechanical equipment, or custom software is a plus.

· PTCB certification or pharmacy experience is a plus, but not required.

What You Can Learn Here

· Pharmacy automation systems and workflows

· Field service troubleshooting and customer support

· Windows PCs, networking, and software integration

· Electro-mechanical systems and electronics

· Installation and implementation planning

· Technical training and product demonstrations

· Working with engineering, software, sales, operations, and vendor partners

You do not need to arrive knowing every system we support. We are looking for someone who wants to learn, is willing to work hard, enjoys solving problems, and wants to build a long-term technical career. You will get exposure to real customer environments and a broad mix of hardware, software, automation, and service challenges.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk and sit. The employee is occasionally required to stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to lift office files, reports or records, typically weighing five pounds or less. The employee must be able to access, enter and retrieve data using a computer. Specific vision abilities required by this job include close vision.

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Travel reimbursement
• Vision insurance

Work Location: On the road