Pharmacy Customer Service Relationship Assistant

Overview
JOB VACANCY | Pharmacy Customer Service Relationship Assistant at Hereford Pharmacy

*2023 Pharmacy Business Award - 1st Runner up

You will be working with a very competent and coherent team who have been nominated and won multiple awards in the national pharmacy awards from the past.

We are looking for a pharmacy counter assistant to join the Pharmacy team.

Must have excellent communication skills as well as a proven track record in providing impeccable customer service. Preferably someone who can work well under pressure.

Customer service is a key to the business and we always put our patients first. In addition, assist the Pharmacist in developing the pharmacy business by ensuring the dispensary delivers an excellent customer service and operate productively.

Duties

• Assist with pharmacy operations
• Proactively engage with pharmacy services
• Proactively engage with OTC sales and link sales
• Act as a facilitator between GP, patients and the pharmacy team
• Settle customer complaints seamlessly
• Maintain accurate records of medication distribution and patient interactions
• Ensure the cleanliness and organisation of the pharmacy and treatment areas
• Follow strict health and safety guidelines to maintain a safe environment for patients and staff
• Communicate effectively with patients, carers, and healthcare team members regarding medication-related queries

Essential Requirement

• An open-minded and positive personality is essential
• Ability to deal with customer emotions
• Knowledge of medication administration procedures and protocols
• Strong organisational skills with attention to detail
• Dynamic and extremely organised, good attention to detail and high levels of concentration
• An enthusiastic, driven, and self-motivated leader who can support the business aims and objectives
• High levels of IT literacy and numeracy are essential

Desirable Specification

• Experience of working in independent pharmacy
• Experience in patient care settings, demonstrating compassion and professionalism
• Familiarity with healthcare regulations and safety standards is advantageous

Benefits

• Company pension
• Employee discount
• On-site parking
• Minimum twenty days paid holiday plus bank holidays
• Immediate start available

This role is ideal for motivated individuals eager to advance their career within healthcare, contributing meaningfully to patient outcomes through meticulous attention to detail and compassionate care.

Job Types: Full-time, Part-time, Permanent

Work Location: In person