Pharmacy Delivery Co-Ordinator

Exciting Opportunity at Pharm@Sea: Join Us as a Pharmacy Delivery Co-ordinator. Pharm@Sea, a wholly-owned subsidiary of University Hospitals Sussex NHS Trust, invites talented individuals to apply for the full time position of a Pharmacy Delivery Co-ordinator for our newly built second site. Nestled within the Princess Royal Hospital in Haywards Heath, our new site provides a dynamic and rewarding career in a company dedicated to innovative hospital outpatient care. Our original site, Pharm@Sea, has experienced several years of growth and success within the Trust, and the opportunity to expand means that we can now recruit for another newly purpose-built, specialist Outpatient Pharmacy.

Why choose Pharm@Sea?

Cutting-Edge Technology: We leverage the latest advancements, including a dispensing robot and prescription tracking software, to deliver a safe, efficient, and high-quality service to our patients.

Modern, Flexible Work Environment: Our newly purpose-built pharmacy provides a contemporary and flexible workspace, empowering our staff to innovate and contribute to the development of both existing and new ancillary services, all aimed at enhancing the overall patient experience.

Commitment to Professional Development: At Pharm@Sea, we prioritise the growth of our team. With a proven track record of in-house training and development, we invest in our employees' professional progression. As we expand our services with the opening of our second site, we encourage and support the advancement of our team members.

Competitive Compensation and Benefits: Joining Pharm@Sea means enjoying an attractive bonus and benefits package, highly competitive salaries based on experience, pension contributions, and a performance-related bonus. We believe in rewarding our dedicated team members with a comprehensive set of benefits.

Contributing to Excellence: As a Pharmacy Delivery Co-ordinator at Pharm@Sea, you will play a vital role in developing and maintaining standards of excellence in professional services. Your contributions will directly impact the well-being of our patients, staff, and the local community.If you are ready to be part of an innovative, forward-thinking company committed to delivering top-tier patient care, we encourage you to apply for this exciting opportunity.

Join us in shaping the future with the expansion of exceptional pharmacy services at our second site in Haywards Heath.

Apply now and embark on a fulfilling career journey with Pharm@Sea!

JOB SUMMARY:

As the Delivery Co-ordinator you will play a key role in supporting the delivery service by using various delivery systems including PDM, and communicating with patients and customers daily, ensuring a high quality and innovative patient and customer experience is maintained. The post holder will be part of a small high performing team that is expected to demonstrate behaviours that promote our vison, mission and values, which are:

Vision

To provide exceptional and innovative healthcare services for our patients and customers on a multi-site basis.

Mission

We strive to provide the best possible patient experience through living our values

Values

Positive- Proactive engagement through teamwork, celebrating success, however big or small.
Fair - Being considerate, inclusive and impartial towards colleagues and patients.
Honest - Communicating together to create transparency, trust and respect.
Accountable - Leading by example through taking responsibility for all we do, individually and collectively.

Dependable - Committed to delivering consistent, reliable, and flexible support to colleagues and patients.

KEY JOB RESPONSIBILITIES:

1. To plan and organise prescription deliveries depending on the needs of the patient or customer, liaising with the dispensary team or delivery driver when required

2. To use the PDM Delivery System for inputting the required data and enuring deliveries are correctly booked on to the system

3. To engage and demonstrate strong communication with the dispensary team or delivery driver on a daily basis

4. To contact the patient or customer (following the standard operating procedures) before deliveries are organised and booked onto PDM.

5. To gather and collate patient and customer feedback on a monthly basis, working with the Lead Pharmacist to review and improve services

6. To prioritise and manage work appropriately to ensure the highest productivity is achieved

7. To implement and support process change where identified

8. To book UHSussex couriers and DPD via email or telephone when needed

9. To undertake any other duties that may reasonably be required

10. To demonstrate the company’s values and behaviours

Knowledge, Skills, experience and Qualifications Required

Essential

• At least 3 years delivery coordinator or route planning experience
• Act as a positive role model
• Excellent customer service skills
• Strong communication skills – must be able to recognise and overcome barriers to understanding e.g. language, deaf, learning difficulties
• Efficient at planning and organising
• High level of IT literacy and use of a pharmacy computer system
• Fluent written and spoken English including good numeracy
• Clean DBS or able to pass one when required
• Understanding of patient confidentiality and GDPR regulations

Desirable

• Experience of working in a pharmacy environment
• Experience of service improvement and experience of developing and extending services
• Experience in preparing documentation eg. Procedures
• Experience of using PDM

ADDITIONAL INFORMATION:

Key Internal & External Clients:

• All Pharmacy teams
• GP’s / nurses / clinical staff
• Patients / customers

Additional Information:

• At no time should the post holder work outside their defined level of competence or outside of defined SOPs. If the post holder has concerns regarding this they should immediately discuss this with their Manager.
• All staff who are members of a professional body must comply with standards of professional practice/conduct. It is the post holder’s responsibility to ensure they are both familiar with and adhere to these requirements.
• The post holder has a responsibility to themselves and others in relation to managing risk, health and safety and will be required to work within policies and procedures.
• This job description is not inflexible but is an outline and account of the main duties. Any changes will be discussed fully with the post holder in advance.
• This job description will be reviewed periodically to take into account changes and developments in service requirements.
• There is a requirement to participate in rostered shift work including evening, weekend and bank holidays in line with the needs of the business.

Confidentiality and Information Security:

As an employee you will be required to uphold the confidentiality of all records held by the organisation, whether patient records or and other Company information. This duty lasts indefinitely and will continue after you leave the organisation’s employment.

All information which identifies individuals in whatever form (paper/pictures, electronic data/images or voice) is covered by the of the Data Protection procedures as set down by the Company as a result of the General Data Protection Regulations, May 2018 and should be managed in accordance with this legislation.

JOB REVISION

This job description should be regarded as a guide to the duties required and is not definitive or restrictive in any way. The responsibilities of the post may be varied from time to time by the Pharm@Sea management team/Board in response to changing circumstances. You will be required to train for this post at both our Brighton site and Haywards Heath site and may be required to work cross-site as required by the needs of the business.

This job description does not form part of the contract of employment.

BENEFITS:

Incremental annual leave policy e.g. ability to gain up to 1 extra week A/L over 5 years of continuous service, 1 hour lunch break (30mins paid for by the company)

Supplemental pay types: Performance bonus

Ability to commute/relocate: Haywards Health: reliably commute or plan to relocate before starting work. Availability to work cross-site in Brighton for training or short-term staffing needs.

Experience: At least 1 years pharmacy, Hospital experience preferred and at least 3 years delivery coordinator or route planning experience required.

Job Type: Full-time

Monday to Friday

10am - 7pm

Job Types: Full-time, Permanent

Pay: £32,045.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Sick pay

Experience:

• Delivery Coordinator : 3 years (required)

Work Location: In person