PHARMACY PATIENT SERVICES REP

ESSENTIAL JOB FUNCTIONS:

Registration and update of patients, which includes collecting and updating all patient demographic, eligibility, and insurance information and enters data into the appropriate CVHS MIS system; explain CVHS services and appropriate patient policies and procedures

Assist Pharmacist in processing prescription insurance claims, including reconciliation

Assist Pharmacist in patient compliance

Assist patients in enrollment into Pharmacy Assistance Programs

Answer incoming phone calls from patients for prescription refill requests and related matters

Requisition and maintain adequate levels of Pharmacy office supplies

Process incoming and outgoing mail, including prescriptions

Assist other departments in obtaining necessary patient, prescription or billing data that would enhance the Center’s flow of patient care and billing

Maintain strict observance of patient confidentiality

Prepares daily reconciliation of input data to computer output for daily charges and payments.

Prepares daily bank deposit of cash received and delivers deposits to bank as necessary.

Prepares daily encounter forms for filing.

All CVHS Pharmacy staff will abide by the standards of accreditation in Mail Order Pharmacy and Specialty Pharmacy.

KNOWLEDGE, SKILLS, AND ABILITIES:

Pharmacy experience preferred

Computer skills

Cashiering skills

Dedication to detail, thoroughness and follow-through

Problem solving skills and the ability to work with minimum supervision

Respect for patient confidentiality

Bilingual preferred but not mandatory

EDUCATION, TRAINING AND EXPERIENCE:

High school diploma, pharmacy experience preferred but not mandatory

EDUCATION, TRAINING AND EXPERIENCE:

High school diploma, pharmacy experience preferred but not mandatory