Pharmacy Prior Authorization Representative | WFH

About the role

Join our Prior Authorization team to raise the bar on our customer service we provide to our patients and partners. This is your opportunity to join a health-tech enterprise focused on making medications more affordable for all Americans.

Key responsibilities

• Assist in the initiation of new prior authorization requests to providers
• Identify the correct prior authorization form required for the patient's insurance provider
• Coordinate with prescribers and medical offices to ensure applicable information is translated onto prior authorization forms
• Follow up with medical offices to check the status of prior authorization requests
• Assist with communicating the status of prior authorizations to both patients and providers
• Coordinate with medical offices to handle Appeals
• Respond to internal questions from other departments related to prior authorization requests

About you

• High school diploma or GED required
• Bachelor's degree strongly preferred
• Customer service or inbound call center experience required
• Strong verbal and written communication skills
• Sound technical skills, analytical ability, attention to detail, good judgment, and strong operational focus
• A passion for providing top-notch patient care
• Ability to work with peers in a team effort and cross-functionally
• 1+ year(s) working with prior authorizations or insurance verification in a pharmacy (preferred)
• Knowledge of pharmacy benefits and pharmacy claims (preferred)