Pharmacy Software Training Consultant

About the Role
We have two excellent opportunities available for experienced trainers or pharmacy professionals seeking a new challenge to join our team. These hybrid roles can be based in either Abbotsford, Victoria or Murarrie, Queensland.

As a Training Consultant, you will deliver remote and on-site training across your respective state and support the onboarding of customers using our pharmacy and retail solutions. This is a hands-on role that combines training delivery and customer onboarding, guiding customers from pre-installation through to go-live and beyond.

About You

You have a background in training or pharmacy and enjoy delivering engaging training and supporting customers.

You are a confident communicator with strong presentation and interpersonal skills, able to translate software functionality into practical customer outcomes. You thrive in a varied, fast-paced environment and can manage multiple priorities.

What you’ll do

• Deliver remote and on-site training tailored to customer workflows

• Support end-to-end customer onboarding, including pre-installation and post go-live follow-up

• Undertake pre-installation readiness activities and validate customer requirements

• Coordinate onboarding and installation activities with internal teams (Service Delivery, Technical Consultants, Sales)

• Develop and enhance training content (checklists, documentation, web help and videos) to support continuous improvement

• Provide post-installation support to reinforce training outcomes

• Contribute to continuous improvement across training delivery and customer experience

Essential Experience Required

• Experience with Fred pharmacy software (or similar systems)
• Training delivery experience or pharmacy qualification/background
• Experience delivering both remote and on-site training
• Strong stakeholder engagement and communication skills
• Ability to manage multiple customers, projects, and competing priorities
• High attention to detail and strong organisational skills

Desirable Experience

• Certificate IV in Training and Assessment
• Experience in customer onboarding or implementation projects
• Exposure to retail or pharmacy operations at store and head office level
• Experience developing training materials (documentation, videos, digital learning resources)

Other Requirements

• Current driver’s licence
• Flexibility to work after hours during installations and occasional weekends

About Us

Fred IT, part of Telstra Health, is Australia’s largest dedicated provider of IT solutions to the pharmacy industry. We deliver end-to-end technology solutions across pharmacy and broader healthcare settings.

Learn more at www.fred.com.au.

Perks and Benefits

• Enjoy hybrid working
• 16 weeks paid, gender-equal parental leave with a flexible ‘do it your way’ approach
• Grow your skills with LinkedIn Learning
• Be recognised and rewarded through our Fred Star program – celebrate achievements and enjoy exclusive retail discounts, plus save up to 30% on a range of Telstra services.
• Free 24/7 professional support for you and your family

To Apply

If this sounds like you, we’d love to hear from you. Click Apply and submit your resume and a cover letter outlining your suitability for this position. Applications without a cover letter will not be considered.