Pharmacy Srvc Assoc - Virtual

The Pharmacy Srvc Assoc - Virtual is responsible for performing daily, routine tasks in the pharmacy such as answering the phone, responding to customer requests, data entry, record maintenance, and other clerical duties.

Job Functions

• Answers inbound calls to the Pharmacy

• Communicates with Patients regarding their medication orders, including verifying order status

• Responds to requests and communicates with Lincare Center staff regarding patient medication orders

• Places medication refill order in computerized system at patient request

• Assesses customer compliance with physician orders

• Answers questions and provides customer education regarding products/services, within Board of Pharmacy Regulations

• Submits requests for special orders as needed

• Tracks medication packages in various vendor systems such as UPS

• Researches order status and delivery at patient or center request

• Inactivates patient accounts in computerized system

• Processes patient address changes, ensuring accurate address information

• Responsible for meeting specific performance objectives related to number of calls handled, orders processed, time on call, and time entering information in computerized system, etc.

• Complies with Board of Pharmacy rules and regulations