Pharmacy Supervisor

Job Title: Pharmacy Supervisor
Company: TeleCure Pharmacy
Location: TeleCure Medical and Diagnostic Center, 221 Tanjeco St., Brgy. San Vicente, City of Malolos, Bulacan
Employment Type: Full-time
Experience Level: Intermediate / Mid-level
Schedule: Flextime, 8 hour shift, Monday to Saturday

COMPANY OVERVIEW
At TeleCure, we are committed to making quality healthcare more accessible and convenient for every Filipino. What began as a pandemic response has grown into a healthcare organization focused on delivering accessible, affordable, and patient-centered primary healthcare through integrated medical, pharmacy, laboratory, radiology, and digital services. Join our growing team and be part of a company that combines compassion, operational excellence, and technology to improve the healthcare experience for the communities we serve.

ROLE OVERVIEW
Reporting to the Clinic Manager. The Pharmacy Supervisor is responsible for the overall administrative and operational management of TeleCure's pharmacy department, including workforce management, inventory and logistics coordination, equipment and asset management, financial monitoring, administrative workflows, and PhilHealth GAMOT operations. The position ensures that pharmacy operations are adequately staffed, properly resourced, efficiently coordinated, and supported by standardized administrative procedures and accurate operational reporting. The Pharmacy Supervisor oversees the administrative performance of pharmacists and pharmacy assistants, including scheduling, attendance, workload allocation, productivity, personnel development, and compliance with organizational policies. The role also coordinates with Supply Chain, Finance, Accounting, Medical Records, Insurance and Claims, and Clinic Operations to ensure efficient medicine availability, inventory movement, financial reconciliation, and GAMOT claims processing. All professional pharmacy functions, including prescription validation, dispensing, medication counseling, pharmaceutical quality and safety decisions, and other legally reserved responsibilities, remain under the authority and supervision of the designated licensed pharmacist.

KEY RESPONSIBILITIES

1. Workforce Management
   ● Manage staffing schedules, attendance, duty assignments, workload distribution, and deployment.
   ● Supervise administrative performance and productivity of pharmacy personnel.
   ● Conduct performance monitoring, coaching, and personnel development.
   ● Coordinate recruitment, onboarding, training schedules, and staffing requirements.
   ● Address administrative personnel concerns in coordination with Human Resources.
   ● Coordinate staffing decisions affecting professional pharmacy coverage with the designated licensed pharmacist.

2. Pharmacy Administrative Operations
   ● Oversee daily administrative workflows, service coordination, queue management, and operational efficiency.
   ● Monitor patient service turnaround times and identify bottlenecks.
   ● Coordinate operational requirements among pharmacists, pharmacy assistants, clinic personnel, and other departments.
   ● Ensure accurate recording of pharmacy transactions and completion of administrative documentation.
   ● Implement approved operational procedures and management directives.

3. Inventory Planning and Logistics Coordination
   ● Monitor medicine stock availability, inventory levels, replenishment requirements, and inventory movements.
   ● Coordinate procurement requests, deliveries, stock transfers, and logistics with Supply Chain.
   ● Supervise administrative inventory counts, reconciliation, and stock reporting.
   ● Monitor stockouts, expired inventory, wastage, and inventory discrepancies.
   ● Coordinate pharmaceutical storage, handling, procurement, and distribution decisions with the licensed pharmacist responsible for professional oversight.

4. Equipment and Asset Management
   ● Ensure proper administrative accountability for pharmacy equipment, facilities, and company assets.
   ● Coordinate preventive maintenance, repairs, servicing, and replacement requirements.
   ● Monitor the functionality of computers, pharmacy information systems, refrigeration equipment, and other operational assets.
   ● Maintain equipment inventories and maintenance records.
   ● Coordinate technical and pharmaceutical storage requirements with the designated licensed pharmacist.

5. Financial Management and Budget Monitoring
   ● Prepare and monitor pharmacy operational budgets.
   ● Track pharmacy sales, expenses, inventory costs, and financial performance.
   ● Coordinate sales reconciliation, payment records, and receivables with Finance and Accounting.
   ● Monitor operational expenditures and recommend cost-efficiency improvements.
   ● Investigate administrative financial discrepancies and report findings to management.
   ● Prepare financial and operational performance summaries.

6. PhilHealth GAMOT Administrative Operations
   ● Oversee GAMOT administrative workflows, including transaction monitoring, documentation completeness, inventory availability reporting, and claims coordination.
   ● Coordinate with pharmacists regarding prescription processing and dispensing status.
   ● Monitor GAMOT transaction backlogs, documentation deficiencies, and claims-related issues.
   ● Coordinate with Insurance and Claims personnel for submission, reconciliation, follow-up, and resolution of GAMOT claims.
   ● Maintain operational reports on GAMOT utilization, dispensing transactions, pending claims, and reimbursement status.
   ● Recommend administrative process improvements to reduce delays and improve efficiency.
   ● Ensure clinical and professional GAMOT requirements are handled by the designated licensed pharmacist.

7. SOP Implementation and Process Improvement
   ● Implement and monitor compliance with approved administrative and operational SOPs.
   ● Review workflows and recommend improvements in staffing, documentation, inventory coordination, reporting, and resource utilization.
   ● Coordinate with the Accreditation and Quality Assurance Supervisor regarding internal audits and corrective actions.
   ● Ensure that changes involving professional pharmacy practice are reviewed and approved by the designated licensed pharmacist.
   ● Monitor completion of corrective actions assigned to pharmacy operations.

8. Reporting and Management Coordination
   ● Prepare periodic departmental reports covering staffing, productivity, inventory, equipment, financial performance, GAMOT operations, and administrative compliance.
   ● Present operational concerns, risks, and recommendations to management.
   ● Coordinate pharmacy operational requirements with other TeleCure departments.
   ● Support pharmacy expansion, new service implementation, and organizational planning.

QUALIFICATIONS & REQUIREMENTS
Education: Bachelor's degree in Business Administration, Healthcare Administration, Operations Management, Pharmacy, or a related field.
Experience: Experience in healthcare operations, pharmacy administration, retail operations, inventory management, or supervisory work is preferred.
Licenses & Certifications: A pharmacist license is not required for this administrative position, provided the employee does not exercise authority reserved for licensed pharmacists.
Skills & Attributes:
● Strong personnel management, scheduling, budgeting, logistics, and organizational skills.
● Familiarity with pharmacy inventory systems, financial reporting, and PhilHealth GAMOT
administrative processes is an advantage.
● Strong analytical, communication, coordination, and problem-solving abilities.
● Ability to work collaboratively with licensed healthcare professionals while respecting
professional and regulatory boundaries.

BENEFITS & PERKS
Health & Wellness: Free General Practitioner consultations, Annual Physical Exams, flu vaccinations, and exclusive discounts on medical and diagnostic services for employees and their immediate family.
Pharmacy Discounts: Enjoy exclusive employee discounts on groceries, generic medicines, and branded medicines at TeleCure Pharmacy.
Allowances & Statutory Benefits: Receive a regular monthly rice subsidy and 13th-month pay in accordance with applicable law and company policy.
Paid Time Off: Enjoy paid Vacation Leave, with applicable unused credits convertible to cash at year-end, Sick Leave, and paid Birthday Leave.
Career Development: Grow professionally through company-sponsored seminars, training opportunities, and one-on-one career coaching sessions with the CEO.

APPLICATION PROCESS
Interested candidates may submit their updated resume/CV to:
Email: [email protected]
Please use 'Application – Pharmacy Supervisor' as the email subject.

EQUAL OPPORTUNITY
TeleCure Corporation is an equal opportunity employer committed to maintaining a professional, respectful, and inclusive workplace where employees are supported in their professional growth and development.