Pharmacy Tech Call Center Representative

Job Summary

We are seeking a dedicated and professional Pharmacy Tech Call Center Representative to serve as a vital link between patients, doctors, and insurance companies. The ideal candidate will possess excellent communication skills, technical proficiency, and a strong understanding of healthcare support processes. In this role, you will handle inbound and outbound calls, assist clients with medication inquiries, verify insurance information, and provide exceptional customer service to ensure patient satisfaction and operational efficiency.

Duties

• Manage high-volume inbound and outbound calls with professionalism, clarity, and empathy.
• Assist patients with medication refills, prescription status updates, and general inquiries regarding pharmacy services.
• Verify insurance coverage details and process claims accurately
• Enter data precisely into pharmacy management software and maintain accurate client records.
• Set up and coordinate medication deliveries

Skills

• Multilingual Spanish/Englis is a plus.
• Strong proficiency in Microsoft Office applications such as Word, Excel, and Outlook.
• Excellent phone call management skills with professional phone etiquette and clear communication techniques.
• Solid understanding of pharmacy terminology and flow.
• Prior call center experience in a healthcare or pharmacy setting is preferred.
• Exceptional customer service skills combined with the ability to solve problems efficiently under pressure.
• Technical proficiency in computer systems, data entry accuracy, and troubleshooting common software issues.

This position offers an engaging opportunity to work in a retail pharmacy environment , but in a call center. We seek motivated individuals committed to delivering outstanding client service while maintaining the highest standards of accuracy and professionalism in all interactions.

Pay: $17.00 - $23.00 per hour

Expected hours: 40.0 per week

Work Location: In person