Pharmacy Technician & Support Specialist

At ArtesRx, we are more than a pharmacy organization. We are a team of compassionate professionals dedicated to improving the lives of vulnerable patient populations through exceptional behavioral health and long-term care pharmacy services. As a leading organization in this space, ArtesRx brings together a growing network of pharmacies, expanding through strategic acquisitions while preserving the trusted local brands and relationships that have earned strong reputations in their communities. Together, we enhance medication access, adherence, and health outcomes for individuals who are often underserved due to the stigma surrounding mental illness and substance use disorders.

Our mission is to empower our customers with pharmacy solutions tailored to their unique needs. By combining innovative technology with compassionate, high-touch service, we ensure efficient medication fulfillment and timely deliveries that foster trust, peace of mind, and healthier outcomes. We believe every individual deserves kindness, compassion, and dignity, and we know our success depends on honesty, integrity, and respect in every interaction.

If you are passionate about helping others, thrive in a collaborative environment, and want your work to have a lasting impact, we invite you to explore a career with ArtesRx.

We are hiring across several pharmacy and customer support teams. If you’re detail‑oriented, organized, and passionate about supporting patient care, we have multiple opportunities available under this single posting.

Open Opportunities

• Pharmacy Technician

• Pharmacy Support Specialist

• Customer Service Representative

What You’ll Do

• Support pharmacists and pharmacy operations to ensure accurate, timely medication fulfillment.

• Enter and update prescription information; assist with billing and claims.

• Communicate with patients, facilities, prescribers, and payors.

• Manage documentation, patient profiles, and incoming orders/faxes.

• Maintain compliance with HIPAA, URAC, and all pharmacy regulations.

• Keep work areas clean, organized, and safe.

Role Highlights

Pharmacy Technician

• Prepare, label, and dispense medications under pharmacist supervision.

• Operate packaging/automation equipment and manage inventory.

• Package and ship medications.

Shifts Open

Monday-Friday 2pm-10pm / Rotating Saturdays Required (includes shift differential)

Pharmacy Support Specialist

• Process prescriptions, update patient profiles, and support billing.

• Assist with prior authorizations and benefits investigations.

• Triage incoming documents and support order flow.

Shifts Open

Monday-Friday 8:30am-5pm, 9:30am-6pm / Rotating Saturdays Required

Customer Service Representative

• Handle inbound/outbound calls for new and refill prescriptions.

• Troubleshoot issues and coordinate billing.

• Document all interactions in the pharmacy system.

Shifts Open

Full Time: Monday-Friday 2pm-10pm / Rotating Saturdays Required (Includes Shift Differential)

What You Bring

• Strong attention to detail and accuracy.

• Excellent communication and customer service skills.

• Ability to multitask in a fast-paced environment.

• Comfort using pharmacy systems and Microsoft Office.

• Pharmacy experience preferred (required for some roles).

• Ability to lift up to 30 lbs. for fulfillment roles.

Education & Experience

• High School Diploma or equivalent required.

• Prior pharmacy experience required

• 1+ year pharmacy or customer service experience preferred (varies by role).

Locations

• Amherst, NY – Fulfillment Tech, Support Specialist, Customer Service

Apply Today

Submit one application and our team will reach out to match you to the best fit role based on your experience and interests.