Pharmacy Technician

At ArtesRx, we are more than a pharmacy organization. We are a team of compassionate professionals dedicated to improving the lives of vulnerable patient populations through exceptional behavioral health and long-term care pharmacy services. As a leading organization in this space, ArtesRx brings together a growing network of pharmacies, expanding through strategic acquisitions while preserving the trusted local brands and relationships that have earned strong reputations in their communities. Together, we enhance medication access, adherence, and health outcomes for individuals who are often underserved due to the stigma surrounding mental illness and substance use disorders.

Our mission is to empower our customers with pharmacy solutions tailored to their unique needs. By combining innovative technology with compassionate, high-touch service, we ensure efficient medication fulfillment and timely deliveries that foster trust, peace of mind, and healthier outcomes. We believe every individual deserves kindness, compassion, and dignity, and we know our success depends on honesty, integrity, and respect in every interaction.

If you are passionate about helping others, thrive in a collaborative environment, and want your work to have a lasting impact, we invite you to explore a career with ArtesRx.

Position Summary

The Pharmacy Support Specialist performs functions to obtain and process prescriptions to 
prepare the pharmacy fulfillment team to dispense and ship medications, while working within 
the limits of established policies.

Primary Responsibilities 

• Communicate by phone and email with patients, facilities, payors, and prescribers 
  regarding issues concerning prescriptions and obtain proper authorizations and 
  prescription details to refill prescriptions.
• Provide support to Pharmacists by entering prescription information, submitting claims for 
  payment, and handling facility and patient questions and concerns regarding 
  medications and delivery. Follow REMS dispensing requirements and document required 
  information per company policy.
• Manage patient profiles including updated medication lists and any changes that are 
  pertinent to the patient’s medication regimen. Gather and document demographics to 
  be used to fill prescriptions as well as to coordinate billing of medications to be dispensed 
  by the pharmacy.
• Assist in the prior authorization process to expedite prescription fulfillment. Provide support 
  in benefits investigation for third party billing and adjudication. Contact insurance carriers 
  and gather necessary information as required by specific programs or contracts. 
• Contact facilities, prescriber offices, and patients to arrange medication deliveries.
• Partner with internal teams to obtain required information for processing prescriptions and 
  assist with dispensing and packaging of medications as needed. 
• Monitor and triage incoming faxes/documents to expedite processing of patient orders. 
• Maintain knowledge of pharmacy metrics and quality expectations and adhere to 
  company, federal, state, and accreditation pharmacy workflow and dispensing standards 
  and regulations. 
• Perform other related duties as assigned.

Key Skills 

• Proven experience as a highly effective communicator with internal and external 
  customers; includes listening, speaking, understanding, and writing in English.

• Demonstrated ability to model superior customer service resulting in improved customer 
  satisfaction and enduring business relationships with patients, facilities, prescribers, and 
  internal team members.

• Proficient in MS Office Suite (Word, Excel, Outlook, Teams) and demonstrated ability to 
  work effectively with pharmacy applications. 

• Experience in handling claim rejections and working through the prior authorization 
  process to ensure timely approvals and successful resolution of issues. 

• Demonstrated ability to work independently on assigned tasks or in a team setting while 
  focused on detail, accuracy, safety and productivity.

• Ability to track and monitor progress of workflows to maintain timely delivery of 
  medications. 

• Working knowledge of medical terminology, medication names, and pharmacy sig codes.

• Ability to sit for extended periods while remaining able to actively listen and communicate 
  verbally with patients, facilities, prescribers, and team members.

Education/Experience Requirements

• High School Diploma or equivalent required. 
• Active and in good standing pharmacy technician licensure through Board of Pharmacy 
  for state(s) of jurisdiction, where required. National certification highly preferred. 
• One year’s experience working in a pharmacy with knowledge of pharmacy sig codes, 
  medications, and electronic claim submissions strongly preferred.