Pharmacy Technician

At ArtesRx, we are more than a pharmacy organization. We are a team of compassionate professionals dedicated to improving the lives of vulnerable patient populations through exceptional behavioral health and long-term care pharmacy services. As a leading organization in this space, ArtesRx brings together a growing network of pharmacies, expanding through strategic acquisitions while preserving the trusted local brands and relationships that have earned strong reputations in their communities. Together, we enhance medication access, adherence, and health outcomes for individuals who are often underserved due to the stigma surrounding mental illness and substance use disorders.

Our mission is to empower our customers with pharmacy solutions tailored to their unique needs. By combining innovative technology with compassionate, high-touch service, we ensure efficient medication fulfillment and timely deliveries that foster trust, peace of mind, and healthier outcomes. We believe every individual deserves kindness, compassion, and dignity, and we know our success depends on honesty, integrity, and respect in every interaction.

If you are passionate about helping others, thrive in a collaborative environment, and want your work to have a lasting impact, we invite you to explore a career with ArtesRx.

Position Summary

The Pharmacy Support Specialist performs functions to obtain and process prescriptions to

prepare the pharmacy fulfillment team to dispense and ship medications, while working within

the limits of established policies.

Primary Responsibilities

• Communicate by phone and email with patients, facilities, payors, and prescribers

regarding issues concerning prescriptions and obtain proper authorizations and

prescription details to refill prescriptions.

• Provide support to Pharmacists by entering prescription information, submitting claims for

payment, and handling facility and patient questions and concerns regarding

medications and delivery. Follow REMS dispensing requirements and document required

information per company policy.

• Manage patient profiles including updated medication lists and any changes that are

pertinent to the patient’s medication regimen. Gather and document demographics to

be used to fill prescriptions as well as to coordinate billing of medications to be dispensed

by the pharmacy.

• Assist in the prior authorization process to expedite prescription fulfillment. Provide support

in benefits investigation for third party billing and adjudication. Contact insurance carriers

and gather necessary information as required by specific programs or contracts.

• Contact facilities, prescriber offices, and patients to arrange medication deliveries.
• Partner with internal teams to obtain required information for processing prescriptions and

assist with dispensing and packaging of medications as needed.

• Monitor and triage incoming faxes/documents to expedite processing of patient orders.
• Maintain knowledge of pharmacy metrics and quality expectations and adhere to

company, federal, state, and accreditation pharmacy workflow and dispensing standards

and regulations.

• Perform other related duties as assigned.

Key Skills

• Proven experience as a highly effective communicator with internal and external

customers; includes listening, speaking, understanding, and writing in English.

• Demonstrated ability to model superior customer service resulting in improved customer

satisfaction and enduring business relationships with patients, facilities, prescribers, and

internal team members.

• Proficient in MS Office Suite (Word, Excel, Outlook, Teams) and demonstrated ability to

work effectively with pharmacy applications.

• Experience in handling claim rejections and working through the prior authorization

process to ensure timely approvals and successful resolution of issues.

• Demonstrated ability to work independently on assigned tasks or in a team setting while

focused on detail, accuracy, safety and productivity.

• Ability to track and monitor progress of workflows to maintain timely delivery of

medications.

• Working knowledge of medical terminology, medication names, and pharmacy sig codes.
• Ability to sit for extended periods while remaining able to actively listen and communicate

verbally with patients, facilities, prescribers, and team members.

Education/Experience Requirements

• High School Diploma or equivalent required.
• Active and in good standing pharmacy technician licensure through Board of Pharmacy

for state(s) of jurisdiction, where required. National certification highly preferred.

• One year’s experience working in a pharmacy with knowledge of pharmacy sig codes,

medications, and electronic claim submissions strongly preferred.