Pharmacy Technician - Front End

Job Title: Pharmacy Technician - Front End

Location: Lake Mary, FL (On-Site)

About Neovance:

At Neovance, we're transforming the patient experience by driving better outcomes through compassion, innovation, and operational excellence. With more than 30 years of experience partnering with the biopharmaceutical industry, we deliver agile, technology-enabled patient access solutions that help people start and stay on therapy.

Our expertise spans HUB services, patient assistance programs, field reimbursement, nursing, and non-commercial specialty pharmacy — each designed to remove barriers to care and ensure patients receive the therapies they need, when they need them. Today we support more than 2.5 million patients across 100+ brands in more than 25 therapeutic areas.

Guided by our values of Agility, Integrity, Tenacity, Unity, and Quality, we work as one Neovance team to optimize access, enhance adherence, and make a meaningful impact — one patient at a time.

The Opportunity:

As a Pharmacy Technician - Front End, you'll accurately enter, process, and prioritize new and refill prescriptions while coordinating with pharmacists, pharmacy teams, Hub programs, patients, and providers to support timely medication access. You'll maintain complete documentation, coordinate medication deliveries, identify and escalate reportable safety events, and perform all work in accordance with applicable laws, regulations, manufacturer requirements, and company policies in a high-volume environment.

What You'll Do:

Prescription Processing & Prioritization

• Enter and process new and refill prescriptions in the pharmacy processing system accurately and efficiently.
• Verify patient information and eligibility, and complete appropriate third-party program processing.
• Prioritize prescriptions and workload based on patient need, urgency, and established deadlines.
• Communication & Medication Access
• Coordinate with pharmacists, pharmacy teams, Hub programs, patients, and providers to resolve prescription-related needs and support timely access to medications.
• Review patient and provider communications and provide clear, timely workflow updates.

Documentation & Delivery Coordination

• Maintain accurate and complete documentation of prescription activities, patient communications, and workflow updates to support reliable patient service and continuity of care.
• Coordinate medication deliveries with patients and provider offices, including special handling requirements for temperature-sensitive medications.

Safety, Quality & Compliance

• Identify, document, escalate, and report Adverse Events (AE) and Product Quality Complaints (PQC) in accordance with company policies, manufacturer requirements, and regulatory guidelines.
• Review patient and provider communications to identify reportable safety events and maintain complete and accurate safety-related documentation.
• Comply with all applicable laws, regulations, privacy requirements, and company policies.

Additional Responsibilities

• Perform other duties and responsibilities as assigned

What You'll Bring:

• Has been a contingent worker at Neovance for 6 months or longer.
• Bachelor's degree, active progress toward a degree, or Pharmacy Technician Certification (RPT or CPhT preferred). Without a degree/certification, a High School Diploma/GED and 4+ years of healthcare or pharmacy experience is required.
• Active Florida Registered Pharmacy Technician license in good standing.
• Active Pharmacy Technician license and RPhT registration in good standing, as required for the role.
• Knowledge of prescriptions, dosing, and dosage.
• Experience with data entry and third-party claims processing.
• trong computer skills, including proficiency in Microsoft Office applications and the ability to navigate multiple systems.
• Ability to work accurately and efficiently in a high-volume, fast-paced environment.
• Strong attention to detail.

Benefits:

All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Regular, full-time, or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including:

• Medical, Dental, and Vision coverage
• Life Insurance
• Short- and Long-Term Disability
• 401(k) with company match
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Company bonus where applicable

Neovance conducts all official hiring processes exclusively through verified channels. We do not extend employment offers or confirm hiring decisions based solely on email communication. We encourage you to be vigilant against fraudulent hiring messages — especially those offering unusually high pay, requesting personal information early in the process, or claiming to extend an offer without an interview. For a full list of our job openings visit our career page at www.neovance.com.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.