Pharmacy Technician - Sales

This employee responds to and/or initiates incoming/outgoing customer inquiries, using company resources, policies, and procedures to provide complete and accurate data.

• Uses appropriate technologies and follows processes in accordance with company standards to ensure patient contact is handled with accuracy and operational effectiveness
• Obtains prescriptions and other medical documents from providers for new and/or renewal customers

Job Responsibilities

• Facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with physician communication as necessary
• Discusses company's products and services with providers, nurses, and customers
• Educates providers and nurses on Nebulizer machines and meds
• Submits required documentation to physician office for completion of sales/reimbursement requirements
• Secures prescriptions, CMNs, and medical documents for customers, including special projects
• Reviews medical records merges all prescriptions and medical documentation for RPh approval
• Responsible for entry of prescriptions and final review of all completed orders
• Corrects rejected orders from RPh and resolves customer concerns by providing appropriate information regarding products and services
• Records customer information and maintains database by obtaining, entering, and verifying required data
• Ensures quality service by following departmental and company policies, procedures, and standards as well as adhering to compliance policies, procedures, and standards
• Facilitates process by communicating/sharing information with appropriate internal and external contacts
• Provides customer follow-up as required
• Contributes to departmental objectives by accomplishing required production goals and sales results
• Maintains an acceptable level of new starts and approved orders
• Accurately records all shipments and orders
• Ensures quality service by following departmental and company policies, procedures, and standards