Philippines Customer Experience and Logistics Manager

The role

This role will oversee national operations including logistics, warehouse, transportation, and customer service

What you'll be responsible for

• Develop and steer Logistics strategies and process standards to comply with both the global SC strategy and customer-specific requirements.
• Develop and steer the global, regional, and local annual targets for logistics costs & logistics related investment budgets and initiatives
• Steers the development & implementation of trade logistics
• Define & develop logistics network to ensure optimal cost & customer service in every step of the order cycle and help improve operational efficiency
• Seamless customer orders processing
• Develop diamond model strategy on service improvement
• Customer complaints management and solutions
• Warehouse productivity optimization: Inbound, Outbound, Inventory Control, Warehouse capacity planning and Transport capacity planning
• Efficient reverse logistics process
• Identify other areas for improvement in the logistics process and implement solutions accordingly
• Collaborate with other departments, such as IP, Production, QA, CD and Marketing to ensure seamless coordination and alignment.
• Co-lead logistics safety and security programs
• Maintain good team leadership by managing and developing key talents from CX&L as part of succession planning
• Overall management of 3PL partners

We're looking for someone who

• Has experience in logistics, warehouse management, and customer experienceand can operate confidently in the fast-moving consumer goods industry

• Has experience in leading complex operations

• Is execution-driven and has solutions-mindset able to translate vision into reality and hold the cross functional team accountable in order to deliver results across the ecosystem

• Is able to leverage partners (hub, cross-functional teams), digital tools, and data to make better decisions, drive growth/efficiency, and gain competitive advantage

• Brings strong people management, relationships, communication, and e skills

• Thinks end-to-end and takes ownerships for results

• Is comfortable working in a fast-moving, evolving organisation

• Values collaboration, clarity and low-ego ways of working

What you'll get

Alongside meaningful work and strong development, we offer a reward package that typically includes

·        Market-competitive pay and performance related rewards

·        Flexible ways of working

·        Support for health, wellbeing and life outside of work

·        Time off to rest and recharge

·        Ongoing learning and development opportunities