Philippines - Virtual Assistant

About Us

At Teem, we empower healthcare providers by managing essential front and back-office tasks so they can focus on delivering exceptional patient care. As a Virtual Assistant, you'll be a flexible, dependable extension of the practice team, supporting patients, providers, and office operations across a range of responsibilities. Whether you're on the phone with a patient, documenting a visit, verifying insurance, or supporting an administrator, your work helps our client practices run smoothly every day.

Position Summary

This is a broad, hybrid role that blends patient communication, scheduling, clinical documentation support, administrative assistance, and billing or insurance tasks. Virtual Assistants are cross-trained generalists: the specific mix of responsibilities will vary by client placement, but every Virtual Assistant should be comfortable moving between patient-facing communication, back-office administrative work, and detail-driven documentation. Your work ensures smooth operations and a dependable, welcoming experience for every patient and provider you support.

Key Responsibilities

Patient Communication & Call Management

• Handle inbound and outbound calls, voicemails, emails, and social media inquiries with professionalism and empathy.

• Resolve patient concerns and escalate complex issues as needed.

• Collaborate with US-based healthcare practices to manage inquiries and scheduling.

Scheduling & Coordination

• Schedule, confirm, and reschedule appointments using digital tools.

• Monitor daily schedules to ensure smooth patient flow.

• Coordinate with healthcare teams and practice staff to maintain timely operations.

Medical Documentation & Clinical Support

• Provide real-time or near-real-time documentation support during patient encounters, when assigned to a scribe function.

• Accurately transcribe patient history, exams, and physician-dictated notes into medical records.

• Record diagnoses, treatments, test results, prescriptions, and orders with precision.

• Maintain thorough, organized, and timely medical documentation.

Administrative & Executive Support

• Provide administrative support to practice leadership, including scheduling and correspondence.

• Maintain confidentiality and handle sensitive information with discretion.

• Assist with data entry and maintain organized documentation of patient and billing records.

• Support ad hoc administrative tasks to ensure operational efficiency.

Billing, Insurance & Back Office Operations

• Access payer web portals to retrieve and verify patients' current insurance details.

• Cross-reference insurance cards and update patient accounts with current insurance information.

• Review claims, prepare invoices, and process insurance claims to support accurate, timely reimbursement.

• Provide chat-based support for billing and insurance inquiries with a friendly, clear approach.

• Document all actions taken in both internal and client systems.

Sales & Lead Generation (as assigned)

• Make outbound calls to generate new patient leads, when part of the placement.

• Follow up on marketing inquiries and campaign leads.

Qualifications

Experience

• 1–2 years in customer service, call center, front desk, medical scribing, administrative, or medical billing/insurance roles (healthcare preferred).

• Sales or lead generation experience is a plus.

Skills

• Strong verbal and written English communication.

• Empathy, emotional intelligence, and a patient-focused mindset.

• Proficiency in medical terminology is a plus for placements with clinical documentation.

• High attention to detail and organizational skills.

• Tech-savvy with CRM systems, EMR/EHR systems, Microsoft 365, and scheduling or billing software.

• Ability to multitask and manage competing priorities across responsibilities.

• Discretion and confidentiality when handling sensitive patient information.

Education

• High school diploma or equivalent (additional training in customer service, healthcare, administration, or billing is a plus).

Perks of Working with Teem

• Remote Work – Skip the commute and work from wherever you're most comfortable.

• Training & Development – Ongoing support to grow your skills.

• USD Pay – Competitive compensation in US dollars.