Phlebotomist

Job Description Phlebotomist

Position: Phlebotomist / Reception & Billing Executive
Location: Physiopod Healthcare Centre, Mumbai
Employment Type: Full-Time

Job Summary

We are looking for a skilled and responsible Phlebotomist to handle blood sample collection at the clinic as well as home visits. The candidate will also assist with front-desk reception, patient coordination, appointment scheduling, billing, and basic administrative responsibilities.

Key Responsibilities

1. Blood Collection

• Perform safe and hygienic blood sample collection from patients.
• Follow proper phlebotomy, infection-control, and sample-handling procedures.
• Properly label, store, and prepare samples for laboratory collection.
• Maintain accurate patient and sample records.
• Coordinate with the laboratory for sample pickup and reports.

2. Home Blood Collection

• Visit patients' homes for blood sample collection as required.
• Handle home visits professionally and maintain patient confidentiality.
• Ensure proper transportation and timely submission of collected samples.
• Home-visit assignments will be eligible for additional incentives/payment as per clinic policy.

3. Reception & Patient Coordination

• Welcome and assist patients at the clinic.
• Manage patient appointments and scheduling.
• Answer calls and WhatsApp enquiries professionally.
• Coordinate between patients, physiotherapists, doctors, and laboratory services.
• Maintain patient registration and basic records.

4. Billing & Cash Handling

• Prepare patient bills and receipts.
• Handle cash/UPI/card payments and maintain accurate payment records.
• Follow up on pending payments when required.
• Maintain daily billing and collection records.
• Coordinate with management regarding accounts and discrepancies.

5. General Clinic Responsibilities

• Maintain cleanliness and organization of the blood collection area and reception.
• Ensure adequate availability of phlebotomy and reception supplies.
• Maintain patient confidentiality and professional conduct.
• Assist with day-to-day administrative activities of the clinic when required.

Required Qualifications & Skills

• Diploma/Certificate in Phlebotomy, Medical Laboratory Technology (DMLT), or relevant qualification.
• Prior experience in blood collection/phlebotomy preferred.
• Good knowledge of venipuncture and sample handling.
• Good communication and interpersonal skills.
• Basic computer knowledge.
• Ability to handle billing, payments, and patient records.
• Comfortable travelling for home blood collection visits.
• Professional, punctual, responsible, and patient-friendly attitude.

Key Performance Indicators (KPIs)

• Accurate and safe blood sample collection.
• Timely completion of home collection visits.
• Proper sample labelling and handling with minimal errors.
• Patient satisfaction and professional communication.
• Accurate billing and payment records.
• Efficient reception and appointment management.
• Proper maintenance of patient and laboratory records.