Phlebotomy Lead

Company: The Wright Center for Women's Health Industry: Level: Lead Job Family: Location: Naperville, IL Compensation: About Us

For More Information: website: thewrightobgyn.com

email: [email protected]

phone number: (630) 687-9595

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Overview 48_Technical Created with Sketch.

Technical

This role requires someone with strong technical phlebotomy skills, high attention to detail, and a leadership mindset focused on safety, efficiency, and personalized care.

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Leadership

The Phlebotomy Lead will serve as the point person for anything that touches the lab: specimen collection, processing, quality control, laboratory service provider, troubleshooting issues, and educating the team.

Responsibilities 48_Teamwork Created with Sketch.

Teamwork

Team Leadership & Education.

• Offer education to the team and guests around lab processes, expectations, and results-related workflows.
• Work closely with clinical, ANS, ultrasound, and FOH teams to ensure smooth guest flow across all diagnostic services.

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Maintenance

• Maintain strict adherence to safety standards, infection control, and proper specimen handling protocols.
• Maintain lab equipment, supply inventory, and ensure readiness at all times.
• Maintain open communication with providers regarding lab-related questions, urgent draws, or special testing needs.

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Laboratory

Coordination With Laboratory Service Provider.

• Serve as the primary liaison with laboratory service provider for courier schedules, supply ordering, unresolved specimen questions, and workflow optimization.

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Quality Assurance

Lab Oversight & Quality Assurance.

• Ensure all tubes, requisitions, orders, and documentation are completed accurately and error-free.

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Prepare

• Provide concierge-level care by preparing guests, explaining procedures, and ensuring comfort throughout the experience.

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Process

Process Improvement & Collaboration.

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Training

• Train and support team members performing phlebotomy or lab-related tasks to ensure accuracy and consistency.

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Oversee

• Oversee all processes related to specimen collection, labeling, processing, packaging, and timely transfer to laboratory service provider.

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Analysis

• Identify opportunities to improve efficiency, reduce errors, and streamline lab workflows.

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Performance

• Perform high-quality blood draws with precision, gentleness, and compassion.

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Management

• Reinforce best practices, provide ongoing coaching, and uphold TWC’s clinical and guest-service standards.

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Compliance

• Uphold precise chain-of-custody policies to protect sample integrity and guest safety.

Requirements 48_Knowledge Created with Sketch.

Skills Skills & Qualifications.

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Organization

• Exceptional attention to detail- especially with labeling, documentation, and order entry.

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Values

• Alignment with TWC’s core values: Entrepreneurial, Growth-minded, Extreme Attention to Detail, Compassionate, and Committed to Exceeding Expectations.

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Communication

• Excellent communication skills and a compassionate, guest-centered approach.

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Experience

• Experience leading or training others is preferred.

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Maintenance

• Ability to troubleshoot issues independently and maintain calm in a fast-paced environment.

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Professional

• Certified phlebotomist or clinical professional with extensive phlebotomy experience.

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Knowledge

• Strong knowledge of lab processes, specimen handling, and safety protocols.

For More Information: website: thewrightobgyn.com

email: [email protected]

phone number: (630) 687-9595

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