PHO - In-Room Dining Server

About Company:

Hotel Phoenix rises at “Mile 0,” the historic terminus of the Western & Atlantic Railway and the very location of Atlanta’s founding. With its commanding presence at the gateway and centerpoint of Centennial Yards — one of the most ambitious new developments in Atlanta’s history — it signals a new era for a downtown that has long been neglected.

Hotel Phoenix is a bold, unapologetic statement of forward-looking confidence. It is the hotel Centennial Yards and downtown Atlanta deserves — a future-reaching hospitality experience inspired by the unique character, culture, and heritage of its location.

A standard-setting luxury hospitality experience, Hotel Phoenix is glamorous, world-class, and unmistakably of this place. It isn’t “Atlanta-themed;” it’s Atlanta revealed. True Southern hospitality without the clichés: anticipatory, proper, and delivered with warmth, charm, and sincerity.

About the Role:

The PHO - In-Room Dining Server plays a vital role in delivering exceptional dining experiences to guests within their rooms, ensuring comfort and satisfaction throughout their stay. This position requires attentiveness, professionalism, and a strong commitment to hospitality standards to meet and exceed guest expectations. The server is responsible for accurately taking orders, delivering food and beverages promptly, and addressing any guest requests or concerns with courtesy and efficiency. By maintaining high standards of cleanliness and presentation, the server contributes to the overall ambiance and reputation of the hotel’s food and beverage services. Ultimately, this role is essential in creating memorable guest experiences that encourage repeat visits and positive reviews.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in food and beverage service, preferably in a hotel or hospitality environment.
• Ability to communicate clearly and professionally with guests and team members.
• Basic math skills for handling orders and payments.
• Ability to stand and walk for extended periods and carry trays weighing up to 25 pounds.

Preferred Qualifications:

• Experience specifically in in-room dining or room service roles.
• Knowledge of food safety and sanitation standards (e.g., ServSafe certification).
• Familiarity with hotel property management systems or point-of-sale software.
• Multilingual abilities to assist a diverse guest population.
• Strong customer service training or certification.

Responsibilities:

• Greet guests warmly and take in-room dining orders accurately, ensuring all special requests and dietary restrictions are noted.
• Deliver food and beverages to guest rooms promptly while maintaining proper presentation and temperature standards.
• Set up trays and dining areas in guest rooms according to hotel standards, ensuring cleanliness and attention to detail.
• Respond to guest inquiries and requests professionally and efficiently, escalating issues to management when necessary.
• Maintain knowledge of menu items, daily specials, and hotel policies to provide accurate information and recommendations.
• Collaborate with kitchen and room service teams to ensure timely and accurate order fulfillment.
• Adhere to all health, safety, and sanitation guidelines to ensure guest well-being and compliance with regulations.
• Assist with billing and payment processing as required, ensuring accuracy and confidentiality.

Skills:

The PHO - In-Room Dining Server utilizes strong communication skills daily to interact effectively with guests, ensuring their needs are understood and met promptly. Attention to detail is critical when taking orders and setting up trays to guarantee accuracy and presentation quality. Time management and organizational skills are essential to deliver orders efficiently while balancing multiple requests. Physical stamina and coordination are required to navigate hotel corridors and carry trays safely. Additionally, problem-solving skills help the server address guest concerns or special requests with professionalism, contributing to a positive guest experience.